Introduction
To begin with, a variety of methods and tactics for successful decision-making in business considers the implementation of new technologies, techniques, and ideas, of course. A diversity of services in the company presupposes a streamlined business with prospects on a good work of all departments in a company. A bilateral character of dealing with partners and customers makes the picture of the companies further perspectives planned and organized. So, the need for proper and reliable information delivered in time is a core element of the project. Living in the post-industrial society the information is the main product, so the company will be more efficient in its work and success while implementing a new service for customers evaluated as the “online live support”.
Three-level study program
In the year 1983, McMullen & McMullen commented in New York Magazine that “The microcomputer has opened up the range of decision-making elements available to the individual investor, which should make him more informed and more intelligent” (New York Magazine, 1983). That is why in this new era of technological progress Internet and computing made trade more versatile. This proposal is dedicated, first of all, toward the management team and its senior branch. The new service takes into account the availability and capability of the personnel to work it out. A three-level study program for managers in information technologies and instructions for using Internet sources should be added beforehand. When the personnel is aware of how to satisfy client’s requirements with contemporary technologies, then there are no complaints as of the company’s competence (Birn, 2002).
This service should be applied to the official website with more emphasis on its innovative character. In other words, the “support” button should be placed on the home page with an arrow pointing out a new service. Thus, the clients can be closer toward the company and many of the asked questions will efface obstacles between the company and the client’s choice in products and services. Moreover, it is rather convenient when gaining information out of home or somewhere else using the Internet. The thing is that many customers are inclined to purchase using the global web and with any convenient support inside a company’s domain. The pragmatic view of this service can make sales more efficient and growing in comparison with previous times.
Awareness promotion
The managerial approach should take into account a well-equipped call center with different and last updated software and devices for a competitive provision of information within a cruel reality of today’s business world injured with the crisis and it is after effects. The modern world succeeds in using more opportunities to maintain and improve the connection between proposer and user. That is why this new service serves as an additional help for the promotion of customers’ awareness about the company. What is more, with such innovation there will be no need for waiting too much in terms of acknowledgment, because this technology becomes more used and appreciated by people all around the world.
Conclusion
Thus, the usability and importance of this new service of “on-line support” are vital for the company due to a variety of causes which determine an extra-ordinary significance of the Internet as a source for ideas’ implementation and way of positive sales promotion. All these factors can be assumed for the company’s success merely when implementing the new service.
Reference
- Birn, R. (2002). The international handbook of market research techniques. Ed. 2. London: Kogan Page Publishers.
- Davis, D. (2004) Business Research for Decision Making, Chapter 5: Problem and Proposal Development and Management. Ed. 6. Stamford, Connecticut: Cengage Learning. New York Magazine. (1983). New York, p. 20.