Management of e-Commerce
In the modern world, the Internet is used in all spheres of society, including business and services. Thus, cyberspace allows people to create electronic stores and engage in virtual commercial activities in general. Nevertheless, such activities also require certain control and regulation, both by means of legislation and moral norms. It is necessary to find out what and how an organization should do in order to carry out its activities effectively without violating norms.
Protection of Property
First of all, it should be emphasized that an example will be considered a web resource for the provision of legal services. Any successful IT or Internet project sooner or later faces the problem of plagiarism, theft, and, in the worst cases, the takeover of electronic assets by force or hackers. Both the most complex software platforms and ordinary online stores become victims of criminals. The types of crimes are different:
- Thievery of software code by developers;
- Domain name hijacking along with websites;
- Illegal copying of product;
- Plagiarism from websites;
- Illegal trademark use;
- Copying of patented business elements (Min Chung & Youjeong, 2017).
Copyrights to materials arise from the moment of their creation. A person may not take someone else’s photos, text, or video and claim authorship or use them for commercial purposes – it is against the law. The owner of the material spent time and money to create it. For example, if for online store person has not collected pictures “on the Internet” and chose a photographer, paid for his work, and thought about how to make pictures more impressive, then they want to protect these investments (Min Chung & Youjeong, 2017). To protect copyrights, the person does not need registration of materials, as with the name of the company. The copyright mark © does not help to protect the material. It helps to refer to the copyright holder in a citation or to know to who to pay money for commercial use.
Preventing these types of crimes is difficult, so the right strategy is to focus on preparing evidence for trial. Moreover, a peculiarity of protection of the electronic intellectual property is the need for title documents of its owner because otherwise, there is no subject of violation, and it turns out that the thief did not commit a crime by copying a program code that does not belong to anyone. The protection of intellectual property on the Internet is complicated by the transnationality of Internet crime, as well as the imperfection and differences in the legal frameworks of different countries. However, there are solutions. For example, in the European Union, protection of intellectual property on the Internet can be based on the recommendations of the European Commission, which are uniform for all EU member states and are a kind of “superlaw” in transnational judicial conflicts. In the U.S., the legislation is more complicated, but it is unified for all states.
Nevertheless, the organization must be formally registered and create a patent on all electronic assets that the firm will possess. This will lead to the fact that any activity of this organization will be official while under the protection of the law. It follows that any interaction with such an organization will be subject to the same rules and responsibilities as the usual physical organizations. However, with all this, the organization must be prepared for frequent changes in tax law.
Extra Professionals
The fact is that this problem is solved quite easily but must be controlled permanently. It makes sense to create a separate full-fledged position or department responsible for the legal aspect of the activity. The fact is that tax law is very often automated, which means changes “by default.” In other words, if an organization is passive and non-initiative, changes to its activities will be applied without the managers’ knowledge. This can be detrimental to the financial part of the business, and such automated processes are fraught with errors. In order to avoid mishaps in this area, the legal department of the organization should conduct regular monitoring and filing of documents to report to the relevant authorities. In addition, it is necessary to constantly monitor changes in the law, which will also be the responsibility of lawyers. Such control will provide timely warning of changes, possible reclassification of the organization, and eliminate errors.
Privacy Work
By considering an organization for the provision of legal services, it makes sense to emphasize the confidentiality of client data and the transactions carried out. Since it was already mentioned above that the organization must be officially registered, such a firm must also have its own charter. This document, which has the force of law, should detail the scope of personal data protection. According to the Privacy Policy, the administration of the online store must not disclose personal information submitted by users who register on the site or place an order to purchase goods and to ensure that this data is absolutely confidential. Such a document will both enhance the level of trust of customers who may be afraid or have doubts and impose additional obligations on the organization. It is important to note that such data should be publicly available, for example, on the organization’s website. This will allow the client to get acquainted with all the issues of concern and make a decision in favor of the company before starting cooperation.
There is a point to touching the databases with which the organization will work. Databases are really necessary because e-commerce involves the purchase and payment of goods, the availability of personal accounts, and, therefore, information. All information should be stored in encrypted databases, where access is available only to authorized persons and a member of the organization in question. Since the company provides legal services, therefore, it can be stored a lot of important information that, if leaked, will create problems for the client. This requires an authorized body, namely, programmers, who should monitor the database, to protect them, modify and delete unnecessary. Everything must work smoothly and immediately because otherwise, the organization is not competitive (Matzat & Snijders, 2020). This can be explained by the fact that the customer does not think about how many programs are involved in providing his request, but if there are interruptions or long response time, the customer goes to a competitor.
One more main reason explaining the necessity of a separate full-fledged corps of programmers in an organization is the elimination of errors. The thing is that any mistakes are dangerous for the organization because the commercial activity is connected with money, and mistakes can contribute to the loss of money. On the part of customers, it can be seen as a fraud, which is fraught with litigation and loss of credibility. Finally, biblical principles can help with the success of such a business. For example, one of the Christian principles is diligence and integrity, which applies to management activities in this area.
Bible Principles
By analyzing this aspect, the implication here is that in addition to the responsibility of the departments as part of the organization, the responsibility also lies with the manager. The fact is that it is still easier to cheat customers on the Internet than in real stores. And here, it makes sense to observe and be guided by the principles of fairness (Henry, 2020). After all, they will help the manager and the project manager not to take advantage of the potential for illegal actions and maintain a healthy, honest business.
References
Henry, M. (2020). Genesis 26. Web.
Min Chung, H., and Youjeong, K. (2017). Why consumers hesitate to shop online. Journal of Promotion Management. Web.
Matzat, U., and Snijders, C. (2020). Rebuilding trust in online shops on consumer review sites: Sellers’ responses to user-generated complaints. Journal of Computer-Mediated Communication. Web.