Introduction
The chosen strategy is to make Phoenix Hospital the preferred hospital in Hanover County by employees and consumers by reducing the workload for the nursing department. This strategy can solve several problems of the hospital at once, since the hospital’s costs have increased significantly recently, which affects the economic condition of the hospital. Raising salaries or hiring more staff could lead to a significant crisis for the hospital. Because of this, the decision to improve the working conditions is made taking into account the existing weaknesses of the hospital, as well as the possibilities for restructuring work responsibilities and schedules. Nursing staff work long hours, receive low salaries and are considering moving to other clinics.
Strategy Execution Recommendations
The strategy is to offload the responsibilities of nurses. Thus, part of the work can be transferred to other employees of the Phoenix Hospital, without loss of quality. With the future performance of part of the work duties by other employees of the hospital, nurses will not have to work long hours, since their number of tasks will decrease. For the correct unloading of the nursing department, so as not to overload other departments, a full analysis of the work duties and tasks of each hospital employee must be carried out. Those employees should be identified who are less loaded with work than the norm and who can perform the same duties that are performed by nurses.
The distribution should be gradual among employees. If the analysis reveals that all hospital staff are working to the maximum, the best option would be to hire students for internships who can perform simple nursing duties. For medical students, internships are often a compulsory part of their studies. Moreover, internships are either paid below the standard rate, or not paid at all. Thus, it will not bring additional financial costs to the hospital.
Employee and Customer Satisfaction Impacts
By unloading the nurses, the hospital will gain more efficiency in their work. Employee satisfaction directly affects the quality and productivity of work (Ali & Anwar, 2021). In addition, such actions on the part of the employer can lead to greater loyalty of the company’s employees, which will increase the retention rate. The quality of the hospital staff performance also affects the level of satisfaction of hospital clients who meet with nursing services on a daily basis. Customer satisfaction, in turn, directly affects the profit and reputation of the hospital, which is also an important component of its continued success.
Financial Impacts
Attracting new employees is always more expensive for a business than retaining old ones. The hospital will not incur additional financial costs in connection with the recruitment of new employees or an increase in salaries. Thus, developing a strategy to retain nurses in the hospital and increase their job satisfaction can be profitable. In an unstable economic situation, such strategies that address several weak points in the hospital at once can be decisive for the continued success of the Phoenix Hospital.
Conclusion
In conclusion, a workload-shifting strategy has a direct effect on employee and client satisfaction, and the hospital’s economic situation. The strategy is to analyze the workload of employees and transfer some of the responsibilities of the nursing department, which is now reloaded, to other employees. The analysis showed that such a redistribution is beneficial for the Phoenix Hospital and can close several of its weaknesses at once.
References
Ali, B. J., & Anwar, G. (2021). An empirical study of employees’ motivation and its influence job satisfaction. International Journal of Engineering, Business and Management, 5(2), 21-30. Web.