Introduction
The organization’s functioning should be analyzed profoundly based on the data obtained from the exploration of the customer’s expectations and satisfaction level: 1, 10, 11, 16, 19. It is crucial to conduct constant evaluations to obtain relevant numbers concerning this issue. However, it is also essential to analyze the information correctly and make appropriate conclusions. The wide rage in numbers may be a signal for the necessity of specific changes to average the indicators.
Mean Calculation
Here is the formula for the Sample Mean:
‾x = ∑ x / n.
Mean = (1 + 10 + 11 + 16 + 19) / 5
Mean = 57 / 5
Mean = 11.4
Median Calculation
If the number of observations n is odd the median is the center observation in the ordered list. There are five numbers in a row: 1, 10, 11, 16, 19. Therefore, the median is 11.
Mode Calculation
The mode of a data set is the value that occurs most frequently. The mode can be found on population data and/or sample data. Taking into account that the row 1, 10, 11, 16, 19 does not incorporate same numbers, this row does not have mode(s).
Patients’ Overall Satisfaction
The selected row of numbers incorporates different indicators regarding patient satisfaction. Particularly, one can notice that it has both a minimum value, which is one, and an almost maximum value, which is 19. In addition, there are three average numbers, which are 10, 11, and 16. This data can assume that overall patient satisfaction varies significantly (Walters et al., 2021). As an assumption it, one can state the presence of low-qualified specialists and high-qualified specialists who allow the company to obtain both the lowest and highest scores in this rating.
Reporting to The Supervisor
When reporting these scores back to the supervisor, it is essential to mention the wide range of numbers. I would highlight that the structure of the provided healthcare services and employees’ work quality are not homogeneous (Dhinu, 2021). Therefore, I would state the need for particular changes to average the obtained results.
Conclusion
While summarizing the case with the selected row of numbers, it is crucial to understand the importance of specific calculations. Particularly, one should determine the mean, mode(s), and median to have a clearer realization of the situation. However, it is crucial to explore the row’s range and determine if there are significant deviations from the average indicators. The positive answer assumes the prompt need for changes in the organization.
References
Dhinu, M. (2021). Applied statistics in physical education and sports. Friends Publications (India).
Walters, S., Campbell, M., & Machin, D. (2021). Medical statistics: A textbook for the health sciences. Wiley.