Build Your Career with StudyCorgi

Are you passionate about people and looking for a remote opportunity? StudyCorgi is seeking an HR Assistant to join our team. In this role, you will support our HR department to maintain employee records, assist with recruitment processes, and coordinate training programs. The ideal candidate will have strong organizational skills, attention to detail, and a desire to learn and grow in the field of HR. If this sounds like you, please reach out!

Main Duties & Responsibilities:

• Assist with day-to-day HR operations, functions and duties
• Provide administrative support to the HR department
• Compile and update employee records
• Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, performance evaluations, etc.)
• Coordinate HR projects (meetings, training, surveys, etc.)
• Coordinate benefits, including the health insurance program

Qualifications

Essential skills:

• Proven experience as an HR assistant, staff assistant, or relevant human resources/administrative position
• Hands-on experience with an HRMS and MS Office proficiency
• Familiarity with ATS software and resume databases
• Basic knowledge of labor laws
• Excellent organizational skills
• Strong communications skills
• Problem solving skills

Bonus points:

• HR certification
• Experience with HR software implementation
• Knowledge of HR functions and best practices

Do you have a passion for helping others? Join our team as a Customer Support Specialist. In this role, you will be the first point of contact for our customers, providing timely and helpful assistance via email, chat, and phone. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a friendly demeanor. If you are looking for a remote position where you can make a difference, apply now!

Main Duties & Responsibilities:

• Respond to customer inquiries via email, chat, and phone
• Identify customer needs and recommend appropriate solutions
• Resolve customer complaints effectively and efficiently
• Escalate issues to the appropriate team members when necessary
• Identify, document and follow up on product bugs and features with engineers
• Maintain accurate records of customer interactions and transactions
• Provide feedback on the efficiency of the customer service process
• Identify trends in customer requests and suggest process and service enhancements

Qualifications

Essential skills:

• Proven customer support experience or experience as a client service representative
• Excellent communication and problem-solving skills
• Ability to multitask, prioritize, and manage time effectively
• Ability to learn quickly
• Attention to detail
• Proficiency in MS Office
• English fluency, both verbal and written

Bonus points:

• Experience working in a remote environment
• Curiosity about people and business
• Knowledge of CRM systems
• An advanced user of Windows and Mac OS

Are you a strategic thinker with a passion for customer success? Join StudyCorgi as a Customer Success Manager. In this role, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction with our services. The ideal candidate will have experience in customer success or account management, excellent communication skills, and a proactive approach to problem-solving. If you are looking for a remote opportunity where you can make a meaningful impact, we want to hear from you!

Main Duties & Responsibilities:

• Drive ongoing customer engagement
• Proactively identify customer needs
• Forecast and track key account metrics
• Assist with high severity requests or issue escalations as needed
• Identify and grow opportunities and collaborate with sales teams to ensure growth attainment
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate the progress of our initiatives effectively to stakeholders

Qualifications

Essential skills:

• Proven work experience as a Customer Success Manager, Customer Support, or similar role
• Experience in customer service or sales
• Excellent written and verbal communication skills
• Strong project management skills
• Detail-oriented and analytical mindset

Bonus points:

• Experience with CRM software
• Background in education or the e-learning industry

Do you love data? Join StudyCorgi as a Data Analyst. In this role, you will examine our datasets, analyze trends, and provide valuable insights that drive business decisions. You will work closely with cross-functional teams to understand business needs. If you have a passion for transforming data into actions, we want to hear from you!

Main Duties & Responsibilities:

• Write SQL queries to retrieve database data
• Interpret data, analyze results using statistical techniques, and provide ongoing reports
• Monitor the accuracy of the data gathered
• Carry out A/B tests to evaluate the quality of models
• Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality
• Visualize data and form information dashboards
• Identify, analyze, and interpret trends or patterns in complex data sets
• Coordinate budgets at the data collection level and undertake model comparisons
• Identify additional data to inform strategic decision-making
• Locate and define new process improvement opportunities

Qualifications

Essential skills:

• Proven experience as a data analyst or business analyst
• Technical expertise regarding data models, database design development, data mining, and segmentation techniques
• Strong knowledge of, and experience with, reporting packages (Business Objects, etc.), databases (SQL/PLSQL etc.)
• Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS, etc.)
• Experience in the development of Power BI analytical reporting and interactive dashboards
• Strong analytical skills and attention to detail and accuracy

Bonus points:

• Bachelor's degree or higher in Mathematics, Economics, Computer Science, Information Management, or Statistics
• Experience with remote work and collaboration tools
• Experience in Machine Learning and Big Data technologies

Join StudyCorgi as a UX Researcher and help shape the future of education. In this role, you will conduct research to uncover insights that inform the design and development of our products. If you have a keen eye for detail and a love for user-centric design, apply now!

Main Duties & Responsibilities:

• Plan and conduct user research and usability testing
• Analyze and interpret data to uncover user insights
• Collaborate with cross-functional teams to design and improve user experiences
• Create personas, user journeys, and other UX deliverables
• Stay updated on industry trends and best practices in UX research

Qualifications

Essential skills:

• Proven work experience as a UX researcher or similar
• Familiarity with research methodologies and tools
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Experience with remote research methods

Bonus points:

• Degree in Human-Computer Interaction, Psychology, or related field
• Experience with data analysis tools

Join StudyCorgi as a QA Engineer and ensure that our products meet the highest standards of excellence. In this role, you will be responsible for testing and validating websites and online tools to identify and fix bugs. If you have a passion for problem-solving and an eye for detail, we want you on our team!

Main Duties & Responsibilities:

• Develop and execute test plans and test cases
• Identify, record, document, and track bugs
• Collaborate with cross-functional teams to ensure quality throughout the development lifecycle
• Automate testing processes to improve efficiency

Qualifications

Essential skills:

• Proven work experience as a QA engineer or similar
• Experience with software testing tools and techniques
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Experience with remote testing tools and methodologies

Bonus points:

• Certification in quality assurance
• Experience with continuous integration/continuous deployment (CI/CD) pipeline

Join StudyCorgi as an Editor and become a part of our team. As an editor, you will polish various written materials to ensure clarity, coherence, and grammatical accuracy. If you have an eagle eye for detail and a love for language, we want to hear from you!

Main Duties & Responsibilities:

• Edit and proofread articles and academic paper samples for clarity, coherence, consistency, and grammatical accuracy
• Ensure that all written materials meet the required formatting and citation styles
• Provide constructive feedback to writers to improve the quality of their work
• Collaborate with writers, researchers, and other team members to ensure the accuracy and quality of content
• Manage multiple editing projects simultaneously and meet tight deadlines
• Stay up-to-date on industry trends and best practices regarding editing and proofreading

Qualifications

Essential skills:

• Major in English, Translation, or International Relations
• Proven work experience as an editor or similar
• Advanced written and verbal English communication skills
• Strong attention to detail and excellent proofreading skills
• Proficiency in English grammar and punctuation
• Familiarity with academic formatting styles (APA, MLA, Chicago, etc.)
• Ability to work independently and collaboratively in a remote team environment
• Proficiency in MS Office

Bonus points:

• Experience with academic writing and editing
• Content management skills