Introduction
The pursuit of excellence in the quality of services offered to residents as a student on a Food and Nutrition Management placement is a crucial goal. The goal of this redevelopment plan is to increase the variety and diversification of recreational opportunities for locals. The quality improvement plan attempts to address the issue of residents having few program alternatives and make sure they are involved in a variety of worthwhile activities. The mechanisms that are now in place, the preliminary planning phases, the data-gathering process, the desired outcomes, and potential future steps are all outlined in this report.
Recreation Options
Bingo, card games, and movie evenings are just a few of the recreation options that are available to residents at the placement site. The inhabitants, however, have stated a desire for more varied and cultural programs that cater to their specific requirements. The monthly program calendar is posted on the bulletin board, and the recreation team meets every two weeks to discuss new program ideas. Welbi, a cloud-based software solution, is another tool the recreation staff uses to coordinate with residents’ families and manage resident schedules (Duffy & Furterer, 2020). The kind and quantity of programs offered, however, both have room for improvement.
Steps to Resolve the Issue
The first step in addressing the issue of a few program options was to survey residents to learn about their interests and preferences. The poll found that locals were enthusiastic about a variety of cultural events, including culinary workshops, dance performances, and music concerts. Later, during their biweekly meetings, the recreation team came up with fresh program concepts and added them to the monthly schedule. To increase family participation in the activities and to help people with language problems communicate, the team also developed a staff team.
The focus of the quality improvement plan’s initial planning stages will be on locating the issue and figuring out its underlying cause. Gathering information through resident questionnaires, staff input, and observations will be the first step toward achieving this. This information will be useful in determining where the current recreation programs fall short and where they might be improved.
Analysis of the Data
An action plan will be made after the data has been collected and assessed. A schedule for implementation and a list of specific actions to be taken to solve the identified issue will be included in the action plan. Along with the resident council, administration, and recreation team, the action plan will be created. The action plan calls for creating a list of a variety of culturally diverse programs that can be provided, making sure that new residents have the proper information added to Welbi (Duffy & Furterer, 2020). Using recreation team meetings to brainstorm new programs to add to the monthly calendar, and meeting with the resident council to have a brainstorming session for program ideas to be added to the calendar.
To make sure that programs were not exclusive to any one group of residents and that everyone had access to them, the team in Welbi examined data. Throughout the year, the team also carried out post-program satisfaction surveys in each domain to get input from locals and enhance subsequent programs. To boost resident happiness, the team involved personnel in themed events, such as themed holiday meals. To keep residents interested at mealtimes, the team also introduced “Fun Friday Placemats,” which included trivia questions and riddles. The team surveyed the residents to learn more about their musical tastes and then played the right music throughout the dining areas.
Other action steps will include creating a staff team to facilitate communication for residents with language barriers, encouraging family involvement, analyzing data in Welbi to ensure the team is not focusing on one domain, working with new recreation staff to improve creativity in programs, utilizing cloud-based software for new program ideas, conducting post-program satisfaction surveys in each domain throughout the year, and engaging staff in themed events to increase resident enjoyment. The team will also explore the feasibility of adding music in the dining rooms and survey residents to see what they like to listen to.
Quality Improvement
This quality improvement plan aims to improve people’s overall quality of life by increasing the range and diversity of recreational opportunities available to them. The residents’ response to the question, “There is a range of programs that are diverse and fit my requirements,” which will be evaluated using pre- and post-implementation surveys, is one of the particular outcome measures that will be used to assess the performance of this plan (Duffy & Furterer, 2020). By December 2023, the team wants to see a 2% increase in this question from a baseline of 84% to 86%.
The team also expects to witness an improvement in residents’ happiness with recreation activities generally, as shown by post-program satisfaction surveys carried out in each domain throughout the year. With these surveys, the team will be able to get input on specific programs and make any necessary changes to suit the needs and preferences of residents better. Future actions could include carrying out resident surveys to identify new program ideas and preferences, involving residents and their families in program planning, and utilizing technology to improve communication and program offerings to maintain the improvements made in this quality improvement plan (Duffy & Furterer, 2020). The team can also partner with local organizations to offer locals more resources and cultural programming.
Another potential next step is investigating prospects for cooperation with neighborhood businesses and community organizations to create fresh and varied programming options. The group may, for instance, collaborate with regional cultural institutions to provide citizens with more comprehensive cultural experiences or with neighborhood eateries to host cooking classes and tastings. The group could also consider increasing the use of technology to improve the recreation programs, such as by giving residents tablets or other devices to access online programming and activities, or by delivering virtual tours of museums and other cultural landmarks.
Conclusion
Overall, many potential future steps can be taken to build on the successes of this quality improvement plan and further enhance the recreation programs for residents. By continuing to gather feedback, explore new partnerships and technology options, and invest in staff development, the team can continue to create a vibrant and engaging recreation program that meets residents’ needs and preferences.
The goal of this quality improvement plan, to sum it up, was to increase the diversity and diversification of recreation programs available to locals. To raise the caliber of services offered to residents, the team used resident surveys, staff brainstorming meetings, data analysis, and feedback surveys. The team anticipates that the changes will improve the ambiance in the dining area while meals are being served and provide residents with a variety of worthwhile activities. By interacting with residents and their families and using technology, the team can maintain the gains obtained and raise the standard of services offered to residents.
Reference
Duffy, G. L., & Furterer, S. L. (2020). The ASQ Certified Quality Improvement Associate Handbook. Asqexcellence.