Introduction
A newly appointed manager is assigned to oversee an underperforming department where confusion, low motivation, and unclear job responsibilities hinder performance. An action plan should be developed and implemented to improve the department’s performance, including the following steps.
Action Plan Steps
Cause Analysis
First, it is necessary to analyze the reasons for the current situation. This can be achieved by conducting interviews with each employee to identify the problems they are experiencing and the factors that prevent them from performing their duties effectively. It is also a good idea to contact other department heads to get their opinions on the employees in the problem department. This will help to form a more complete picture of the situation.
Planning Training and Development
Secondly, a training and development plan should be developed for the employees after the analysis. It should encompass the general knowledge and skills required to perform tasks, as well as the specific requirements and procedures associated with working in a particular department. The training plan may include internal training conducted by the department and external training programs or courses. Additionally, it is worth considering the possibility of organizing mentoring, where experienced employees assist new employees in becoming familiar with the department (Abdelwahed & Doghan, 2023).
Goal Setting
Third, clear goals and expectations should be set for each employee. This will help employees understand their role in achieving the department’s and company’s overall goals (Abdelwahed & Doghan, 2023). It is also worthwhile to conduct regular performance appraisals for each employee to monitor their progress and provide timely feedback.
Increasing Motivation
Fourth, a motivating workplace must encourage people to give their all. Incentives such as bonuses or salary increases may be included (Abdelwahed & Doghan, 2023). It is also important to consider the department’s team spirit and collaboration. It is crucial that employees feel like they are part of a team and are motivated to achieve common goals.
Work Reorganization
Fifth, work processes should be rearranged, and a clear task control system should be built. This will help staff understand the tasks they must complete and the timeframes they must meet (Abdelwahed & Doghan, 2023). It is also worthwhile to explore automating some procedures to simplify and accelerate work.
Conclusion
In summary, an effective action plan for improving department performance should include conducting a root cause analysis of problems, developing a comprehensive training and development plan, setting clear goals and expectations, fostering a motivational environment, and reorganizing work processes.
Reference
Abdelwahed, N. A. A., & Doghan, M. A. A. (2023). Developing employee productivity and performance through work engagement and organizational factors in an educational society. Societies, 13(3), 65. Mdpi. Web.