Company Background
Telus is a telecommunications company located in Canada. This company specializes in television, wireless, and internet services and uses various innovations, but it is famous for its ability to solve conflicts (Schwindet al., 2022). The company has its own Code of Ethics, which ensures a positive working environment and effectiveness (Telus, 2019).
Critical Analysis of Conflict Resolution
Conflict resolution is one of the most critical aspects of the companys activity. The company states that conflicts can arise in different spheres and in various forms. These conflicts can include worker disputes, customer complaints, and issues with other individuals, such as suppliers.
The company implements various strategies to manage conflicts and teach people to negotiate. Firstly, a healthy work environment is promoted (Telus, 2019). In this case, the company enhances open communication by providing different training on conflict resolution. Secondly, employee collaboration and empathy are promoted (Telus, 2019). As a result, the conflict de-escalation is seen.
Critical Analysis of Negotiation Strategies
In negotiation strategies, the company uses the win-win matrix (Telus, 2019). In this case, long-term relationships with stakeholders are promoted. As a result, beneficial agreements are signed. For instance, workers in Telus are trained to listen to opponents actively, reveal their needs, and provide creative solutions to issues. Moreover, each worker is able to access different tools that can be helpful in conflict resolution. As a result, each member of the Telus company is able to solve the conflicts and negotiate effectively.
Lastly, the company advocates for effectively solving conflicts and proactively negotiating. Each worker of the company is being taught how to manage conflicts effectively and how to beneficially negotiate (Telus, 2019). In this case, the company’s positive reputation is maintained, as well as positive relationships between all workers, clients, and stakeholders. As a result, the companys image and reputation improve, which significantly contributes to their professional and commercial development.
Reference
Schwind, H., Uggerslev, K., Wagar, T., & Fassina, N. (2022). Canadian Human Resource Management (13th ed.).
Telus. (2019). TELUS Code of Ethics and Conduct. Web.