The primary care units, as well as any health care institution, face multiple challenges in the modern competitive professional world. A significant number of stakeholders involved in primary care services provision encourage the organizations to enhance the quality of their performance. Moreover, a lot of fatal accidents in hospitals could be avoided if professional neglect was eliminated. It is possible to improve the organizational excellence at a primary care unit by carrying out specific activities according to Baldrige framework categories.
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To advance organizational excellence within the category of strategy, a manager of a primary care unit might initiate a collection of patients’ feedback about the received services and the analysis of the received data. Another activity in this respect should be competent addressing of the detected drawbacks for their immediate elimination. The customer-oriented activities of a manager might include the organization of a comfortable interior of the waiting rooms to enhance clients’ convenience.
Also, a precisely developed personalized system of discounts for the additional services. The manager’s actions related to the primary care workforce embrace the initiation of available opportunities for qualification courses. In addition, he or she might establish a system of benefits to enhance workers’ inclusion in the working forces at the highest level of their professional competence. For the improvement of the primary care organization’s operations, a manager might, firstly, enforce precise utilization of guidelines for initial diagnosis to facilitate the provision of the following health-care services for the patients. Secondly, it would be effective to adhere to technological advancement to ensure the best quality of customers’ treatment.
To sum up, organizational excellence in the health care field is a decisive element for competitiveness and, thus, the high standards of services. Baldrige framework categories help to assess the strengths and weaknesses of an enterprise and enhance the effective performance. A manager of a primary care unit should address strategic planning, customer-oriented activities, workforce focused procedures, and operations improvement methods to guarantee organizational growth.