Southwest Airlines: Customer Service

Customer experience determines whether a business succeeds or fails. This essay examines a customer service case study with Southwest Airlines. It connects this occurrence to a 2019 article by Sara Staffaroni, which clarifies many facets of customer experience, as well as the Hotel Taj case study about client retention and...

When Modernism in Built Environments Began

Introduction The roots of modern architecture have long been disputed in academic and professional circles due to the ambiguity of the precise definition of the concept. On the one hand, experts claim that modernist architectural features started to evolve as a theory in the nineteenth century. On the other hand,...

Rivian and Conflict Theory: Capitalism’s Impact on High-End Electric Vehicles

Introduction Rivian Automotive LLC is an American electric vehicle manufacturer producing high-end trucks and SUVs. Founded in 2009, the company is based in Plymouth, Michigan, with other facilities in Irvine, California, and Normal, Illinois (Sudian et al. 367). In 2017, Rivian purchased a former Mitsubishi plant on the west side of...