Being a staff nurse, Isaac demonstrates inappropriate behavior cooperating with his colleagues. He can throw papers, provide incomplete answers to questions, and abuse other nurses verbally. As a result, nurses can try to avoid working with Isaac when it is possible. In this context, it is important to discuss the actions taken by an assistant nurse manager in order to address the situation and make Isaac change his behavior.
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In this discussed case, the responsibilities of an assistant nurse manager include ensuring a positive working atmosphere in the workplace and guaranteeing that all nurses can effectively cooperate with each other. Cases of abuse should be addressed, and the situation when nurses report being sick to avoid working with Isaac is unacceptable. In this case, another informal meeting can be ineffective, and an assistant nurse manager is responsible for evaluating the issue and informing the manager if they are unable to resolve the problem without involving other parties.
The next step in dealing with Isaac’s inappropriate behavior is conducting a formal meeting to collect information regarding his performance, discuss problems, and provide the meeting report to the manager. It is important to discuss the causes of the behavior. The formal assessment of Isaac’s performance and communication with coworkers should be completed. The nurse should be guided regarding the ways of improving his behavior and informed on the period when the next evaluation will be conducted in order to monitor progress (Franks‐Meeks, 2018). If there is no progress, the case will be discussed by the manager depending on the reports prepared by the assistant nurse manager.
To help Isaac develop effective communication and interpersonal relations skills, it is necessary to provide him with the necessary resources and tools. Firstly, the assistant nurse manager will provide literature and brochures on developing social skills. Secondly, it is necessary to send Isaac to communication and teamwork seminars and training developed for nurses (Grubaugh & Flynn, 2018). Thirdly, it is important to provide Isaac with regular feedback, support, and guidance regarding his work in a team.
It is possible to assume that Isaac’s problems in social interactions can be the result of the lack of training and education in this area. Therefore, in the first stages, it is effective to conduct informal and formal meetings with an assistant nurse manager and apply certain techniques, such as feedback, coaching, training, and support. If there are no positive outcomes and changes in behavior, it is necessary to report the case to the manager or other responsible administrator.
Franks‐Meeks, S. (2018). Clinical staff nurse leadership: Identifying gaps in competency development. Nursing Forum, 53(1), 35-39.
Grubaugh, M. L., & Flynn, L. (2018). Relationships among nurse manager leadership skills, conflict management, and unit teamwork. The Journal of Nursing Administration, 48(7/8), 383-388.
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