The problems the community agency faces are the lack of skilled staff and poor embrace of groups with disabilities. Moreover, no marketing efforts of inclusive services are conducted and no inclusive assistance in provided by the company (Scholl et al., 2006). To improve the situation, three action points should be taken. First, Supportive Recreation Inclusion model should be adopted that presupposes the creation of inclusive services. These services within the company must be aimed at initiating assistance programmes to individuals with disabilities. These programmes must be conducted by an inclusion specialist who is to be hired by the company.
Secondly, efforts should be made to initiate marketing efforts of inclusive services to see what services are in demand. Considering the number of people who would be interested in the company’s inclusive programmes, the company should elaborate inclusive programs for different age groups. Moreover, corporate culture should include education about people with disabilities since the majority of the company’s personnel have prejudices against people with disabilities.
Thirdly, the company should identify best practices for inclusive recreation services to elaborate inclusive programs best able to meet people’s demands. These practices should include the verification of customers’ needs, supportive assistance programs aimed at helping people to adjust. Moreover, the climate within the organization should be changed to embrace the ideas of equality and understanding of needs of people with disabilities. Personnel should be educated to treat people with respect and see the work with disabled people as a prospective initiative of the company instead of shunning away from it. Furthermore, the company should study the beat practices of work with disabled groups to provide competitive services for the population.
Reference
Scholl, K. G., Glanz, A., & Davison, A. (2006). Importance-performance analysis of supportive recreation inclusion services: Community agency perspective. Journal of Park & Recreation Administration, 24(2).