General description
Domino’s Pizza is the second largest company in the United States to create pizza. The company was founded and published by two brothers (Tom and James) in the sixties. Tom and James happened to buy a machine. This machine was called Dominick’s. They managed to run their business jointly until they could be able to run solo. James managed to trade part of his share. This enabled him to but a second hand car. Moreover, Tom renamed the store to Domino’s Pizza. In 1983 the Domino’s Pizza opened thousands of stores around the world. In the same year, Domino’s Pizza opened its first store in Australia, located in Brisbane.
The salient function of the OES or Order Entry System is to help the firm run its errands smoothly. For example, the staff can be able to transact online with respective customers. The staff also will be able to respond to clients query about details concerning catalogue and specific ordering. Hence, the staff will be able to ship respective goods to the customer quickly. This OES assists the staff to record the item of the client in the database of the OES and will be saved in respective inventory cells. The software will ease the forwarding of clients request to be billed and then shipped directly to the customer. The process allows the entering of information to a system that is fulfilling. The Order Entry System has good speed and accuracy that allows customers to receive their order quickly.
Users
- OES helps marketers to determine which type of promotions is favourable.
- OES captures the products and customers salient information. Moreover, this OES captures key code and the type of payment that a customer uses, that is, cash method, credit method, or credit method.
- This OES system allows the entry of demographic data about the order of a commodity, in this case the Pizza’s. This data ranges from occupation and age information of clients. When a client orders via the phone, the order entry clerk from the receiving end records the details and makes relevant improvement on the order according to the client’s description.
Instance
The name of the company is postulated in the website. One profound advantage of Domino’s Pizza Company using OES is the quick ordering schedule. This where a customer’s order literally bypass the normal business counter and move directly to the pizza without congestion or queuing. As a result, this makes the ordering process, shipping and client payment much reliable and very fast. Hence, this helps Domino’s Pizza customers to be able to shop online using the internet with much anticipation and curiosity that will meet their needs faster. This where the OES allows the clients to choose their preferred pizza’s, then add to their catalogues or remove from a whole lot choices that are mouth-watering.
External Description of the information system
Inputs
- There are pointing devices input.
- The Keyboard is used by the staff to enter the details of the client; a pop up window will point out any missing details.
Output
The OES database will display:
- Ordering information.
- Customer information.
- Purchasing information.
Information Processing
The information processing process is enabled by the Data modelling procedures in OES. It explores the data oriented structures and gives a variety of first hand information of the client. OES uses a high level conceptual model of an easy to fill Order Entry Form. This will be able to collect virtual information. The Data attributes are basically allotted different entity types. The data is then classified by the staff and the relationship of the order and the client is compared and the goods are transferred to the customer at a very quick speed.
The information will be processed in a concise Order Entry Form
- Ordering Process
The name of the client will be filled using Keying in devices like the Keyboard. Account information, shipping address, and billing address will also be filled in the Order Entry Form. - Payment Process
The Order Entry Form has a designated area for payment process where the client fills the desired method of payment, e.g., credit card or visa.
Information stored
The information about the client and shipping method are stored in the computer data base. The entries made by the customer are then wired to various departments that will respond immediately.
Ordering store
- The Order Handlers are supposed to work in a routine that allows them to take customer’s money after they have placed an order.
- The order Takers are supposed to handle and fill orders from clients. They are trained to increase more sales. Order Takers suggest different special offers in the company.
- The order Getters are supposed to go out and seek more customers. They improve the website and entice new potential customers to seek the services of the company.
External view of the Order Entry System
Keying in devices.
Physical Screen.
Internal description of the Order Entry System
- OES Network.
- OES Data Base and files.
- OES Software.
Order processes
Steps
- Insert the clients Name and address.
- Insert the payment method.
- Update the level of inventory.
- Insert Date of Receipt.
- Shipping date.
- Shipping method.
Internal view of information system
Further Notes
Order Entry System is easier in ordering goods for clients in Domino’s Pizza Company. It is easier to use and enhances rapid communication of orders and process them very quickly. The flexibility in the Order Entry System automatically increases sales and satisfies the clients.
Reference
Horovitz, Bruce. “New pizza recipe did wonders for Domino’s sales.” USA Today, 2010. Web.