Effective Communication and Interpersonal Skills

Interpersonal Communication

• Process of developing a good relationship with other people
• Interpersonal skills can be learned and developed
• Effective communication is an essential skill and is related to success

Principles of Interpersonal Communication

• Good listening is being interested in what you are being told
• Judgment should come after the information is received and understood
• Avoid distraction from noise or other people
• Understand the meaning of the information before responding

Effective face-to-face communication

• Appraisal – regular reviews and assessment of progress
• Criticism – this should help individuals see their mistakes and get better at their job
• Teamwork – the ability of people to work together and communicate effectively about difficult issues

Feedback

• Where there is mutual trust feedback can be received or given
• Feedback should be specific and clear language should be used
• Feedback should be given at the right time
• Feedback allows the receiver to know how other people see him/her and helps him adjust behavior if need be

Conclusion

• We normally communicate with people around us and they communicate to us as well
• Be careful with what you say because words said cannot be taken back
• Always listen to other people’s ideas they may be important and make a difference