Core Issues and Proposed Solution
The core issues at Smiley Hospital are low morale and inaccurate assessments. Employee morale has dwindled following the belief that the existing assessors need to accurately acknowledge their efforts during reviews. Employee morale has been significantly impacted by individuals in leadership positions at the hospital, given their approaches during evaluation, as the staff is not evaluated for their performance, but as a team.
Therefore, the best approach for the situation is to develop job-specific evaluation criteria, with updated job descriptions for staff members and tailored performance matrices. This is an effective solution because it specifies precisely what employees should do as part of their duties. Supervisors get clearly outlined gauges for staff duty evaluation. Additionally, it provides leaders with a road map of what to look for during the evaluation period. Employees often want their efforts recognized and a sense of inclusion in the team (Dziuba et al., 2020).
The solution above will be successful because it will lead to employees being commended for their hard work. All employees will be inspired to work at their best due to the performance reviewers’ rewarding such efforts. However, to ensure that the performance results reviewed are within their deliverables, it is necessary to consider employees’ feedback for the solution to be effective.
When applying the suggested approach, the most crucial thing to remember is that not everyone will be happy. The remedy will neither resolve every issue nor improve everything overnight. Given that not everyone accepts change, it is imperative that we inspire and effectively engage our team during the transition. Leaders will be available to respond to all queries and worries, produce practical ideas, direct workers’ actions, vouch for staff members’ success, and offer training to overcome motivational challenges. Leaders must ensure a positive experience during the organizational shift.
Leadership Strategies and Conflict Management
A democratic leadership style is best suited to the circumstances at Smiley Hospital. That form of leadership stimulates creativity and innovation, improving job satisfaction among employees, team members, and patients (Chukwusa, 2019). Servant leadership helps increase employee morale, foster a climate of trust, and create a more productive workforce and a favorable corporate culture. Democratic leadership promotes close cooperation between the leaders and staff while setting up and delivering objectives (Chukwusa, 2019). Therefore, the staff would be mutually concerned and share ideas and information. Additionally, involving those closest to the problem in decision-making grants them power and value as relevant experts, increasing their work attitude.
There will always be friction in the workplace, especially regarding change. During this moment, leaders become coaches who develop one-on-one connections with employees to improve their ability to optimize their skills and collaborate with others throughout and after the change endeavor. Applying conflict management techniques will help one settle any conflicts that may develop at work due to the abovementioned approach. Coaching activities such as mentoring, counseling, teaching, and offering feedback can facilitate organizational change (Omene, 2021). Those in positions of authority should play a part in controlling disputes by providing direction and guidance to resolve conflicts.
In this circumstance, my duty as a leader is to guarantee everyone is on the same page. As previously stated, I would take all necessary procedures to verify that the evaluator and the individual being assessed agree and understand the revised plan before implementing it. This assists us as leaders in forming productive working groups of employees and managers within the organization.
I will manage conflicts by establishing rules and restrictions for workers to create guidelines for avoiding confrontations. I will also implement a rule that encourages appreciation for individual diversity among staff. However, I will carefully evaluate the circumstances if disagreements emerge before deciding on the most effective course of action.
For a leader to successfully form a team to implement a solution, it is crucial to analyze the problem-solving process. Leadership positions will be crucial in implementing the approach mentioned above to establish a productive workgroup. As was already indicated, one of their duties will be to consider employee feedback to create a motivating performance review process and use dispute resolution techniques to foster teamwork at work.
References
Chukwusa, J. (2019). Perceived democratic leadership style of university librarians and library staff work attitude. Library Philosophy and Practice, 1(1), 1-23. Web.
Dziuba, S. T., Ingaldi, M., & Zhuravskaya, M. (2020). Employees’ job satisfaction and their work performance as elements influencing work safety. System Safety: Human-Technical Facility-Environment, 2(1), 18-25. Web.
Omene, G. R. (2021). Conflict management strategies as a prerequisite for effective organizational performance: An exploratory analysis. International Journal of Business & Law Research 9(4), 187-199.