Introduction
The success of the Katz, Sapper & Miller Certified Public Accountants (KSM CPA) is closely associated with the way this company performs business tasks. Their approach towards business is closely linked with the importance to keep their partners satisfied and help them achieve success if it depends on the accounting practices. The aim of this paper is to analyze the actual reasons for success, and the key premises of KSM business activity.
Building Business with KSM CPA
The reason for becoming the greatest CPA agency in Indiana is rather simple. KSM is not willing to increase the number of clients, while the key aim is to start a long-term partnership with any organization or individual. The key premise of the company’s activity is the clear realization of the world of numbers, as well as the processes that rule these numbers. In fact, this realization played an important role for the company, as it helped to improve business development in the region. Irwin Katz – the modern-day founder of the company revealed a sincere passion for numbers and the processes that are formed by these numbers. This passion had to form the key mission statement of the company, which is based on the strong determination to help the partners reach success. Hence, the business practices that were created by the company defined the way to success, as the six values are the basis of the successful partnership and professional performance of the accounting tasks.
The customer-care strategy that is performed by the company is the highest level of partnership, as having partners for life is the key aim of any business. The existing partnership principles emphasize the values of the KSM and make the business aims clear and definite.
Client Satisfaction
Client satisfaction is generally achieved by the business practices that are common for KSM. The wide range of services makes KSM the most desired partner in the sphere of accounting. The spheres, which KSM is involved, are as follows: Construction, Emerging Business, Healthcare, Hospitality, Manufacturing/Wholesale/Distribution, Not-for-Profit/Government, Professional Services, Real Estate, Retail, and Trucking. Additionally, the 60 years’ experience of in accounting makes the company highly competitive. Hence, the target audience and the target market of the company cannot be featured in a single word. These are industrialists and commercial structures, and they are involved in construction, manufacturing, delivery, logistics, etc. Everyone who is interested in high-quality and professional accounting services may be regarded as the representative of the target audience of KSM CPA.
Work in Changing Environment
The ever-changing business environment is regarded as one of the most challenging factors of the accounting business. However, the compliance of the employees is maintained due to the constant training of the personnel and qualification improvement. In fact, the sphere of accounting is rather fluid, and legislation is constantly changing and evolving. Hence, the employees need to follow the changes in the accounting legislations and be informed on the matters of procedural changes. This is achieved by the perfectly arranged HRM approaches and the communication system which allows employees receive the information within the nearest time.
The changing environment also originates differences in the opinions by KSM consultants and clients. Hence, these differences are resolved by extensive brainstorming and the ability to originate a discussion with perfect argumentation. In fact, most consultants have extensive experience in accounting, hence, they are able to prove their position, or accept the client’s position if it is really reasoned.
HR Management Processes
The newcomers should realize that they are facing an essential challenge when they apply to KSM. In general, the company is featured with experienced personnel and wishes to maintain this reputation. Consequently, this wish is clearly stated in the application requirements:
- 3.40 GPA and 3.40 in accounting classes
- Excellent written and communication language skills
- Determination to pass a CPA exam
- Desire to start a career in public accounting (Pappajohn, 79)
Experience and qualification certificate depend on the job applied. Though, the basic requirements are given. Additionally, managerial skills are valued, as consultants may be involved in several projects. Application programs are often based n internship activities. These summer programs are aimed at finding the most talented students for helping them start a career in KSM. While students improve their qualifications, the company is looking for the best.
In order to decrease the turnover rate, which is very harmful to the company, KSM provides extensive care activity. Employees are provided with social and medical insurance; additionally, they are supplied with all the information required. Employees feel cared about, and that makes them work with a response.
Competitive Nature of the Accounting
The characteristics that are valued the most are linked with the proper performance of the business tasks. Employees need to solve the problems which are raised, hence, these should be qualified specialists who are wit, sharp-minded and active. These characteristics differentiate KSM from other accounting organizations, as KSM is looking not for those who know, but for those who are able to apply their knowledge. Hence, these may be regarded as the keys to success and development.
Work Cited
Pappajohn, Linda A. “New Roles for Firm Administrators.” Journal of Accountancy 185.3 (2008): 79.