Being an innovative organization that employs the latest approaches to promote quality across its supply chain, the Sikorsky Aircraft Company has a truly stellar record of working with its clients. However, like any other firm operating in the environment of the global economy, Sikorsky Aircraft needs a consistent improvement of service quality. The introduction of call monitoring and calibration using R&R is bound to increase the overall quality rates as the tools above will contribute to the enhancement of repeatability and reproducibility as essential quality components.
The process of standardization is a crucial step that every entrepreneurship has to make when entering the environment of the global economy as the specified toolsets prerequisites for complying with the existing quality standards (Pyzdek, 2014). On the one hand, the Sikorsky Aircraft organization has been operating in the global market realm long enough to develop a sustainable approach that helps it retain its quality standards high. On the other hand, the lack of guidance concerning the way, in which the above procedure can be improved, poses a threat to the further evolution of entrepreneurship. The fact that the company managers have not drawn a line between the concepts of reproducibility and repeatability, therefore, failing to differentiate between the specifics of coordinating the quality of the machine- and human-powered processes.
The adoption of the R&R approach, in its turn, will provide the above opportunity. Particularly, the reproducibility issue can be addressed with the incorporation of the call monitoring strategy. By definition, the approach in question will create prerequisites for more careful supervision of the actions carried out by the employees (Call monitoring and calibration across multiple centers: start small and focused, then roll-out for maximum improvement and ROI, n. d.). Consequently, the call monitoring strategy will serve as a booster of reproducibility among the members of Sikorsky aircraft. Additionally, the indicated tool will provide the basis for introducing the staff members to the concept of professional responsibility.
Similarly, the calibration process, when conducted across multiple contact centers, will serve as the means of arranging the actual production process and improve the operation of the equipment: “A successful calibration program requires a measurement system that is accurate in both aspects” (Call monitoring and calibration across multiple centers: start small and focused, then roll-out for maximum improvement and ROI, n. d.). As a result, the repeatability of the essential actions will be facilitated in the environment of the company.
By including the tools such as call monitoring and calibration and, therefore, promoting the use of R&R analysis in the Sikorsky Company environment, one is likely to enhance the performance of Sikorsky Aircraft’s staff members. Seeing that the use of the R&R analysis allows for a rapid and quite significant increase in quality rate, the Sikorsky Aircraft organization is likely to benefit from it significantly. For instance, the fact that the company will improve the quality assurance procedure regarding both the technological process and the contribution that the staff members make to different stages of production needs to be brought up as essential support for the promotion of the R&R tool. As soon as the principles of reproducibility and repeatability are incorporated into the framework of Sikorsky Aircraft, the entrepreneurship is likely to increase the customer satisfaction rates and, therefore, its profit margins significantly.
Reference List
Call monitoring and calibration across multiple centers: start small and focused, then roll-out for maximum improvement and ROI. (n. d.). Web.
Pyzdek, T. (2014). Measurement systems evaluation. The Six Sigma handbook (pp. 393-426) (4th ed.). New York City, NY: McGraw‐Hill 4th Edition.