Any healthcare or medical achievement is characterized by certain advantages and disadvantages, and the promotion of telehealth for the vulnerable population is not an exception. On the one hand, people like the idea of having access to professional care in person at a hospital or another specialized facility. There are enough equipment and human resources to stabilize their health and take the necessary measures. On the other hand, scientific and technological development is hard to stop in modern society, and some environmental or social factors, like the COVID-19 pandemic, are instrumental in decision-making. Thus, telehealth is a unique solution for people to cooperate with care providers, solve some health problems, and maintain well-being. This technology allows receiving health care and minimizes fears of spreading infections and viruses.
At the same time, any innovation is usually associated with some concerns and unexpected requirements. In telehealth cases, some people underline their poor awareness of technological advancement. They are not ready or able to understand how to use devices and control their health conditions independently. Therefore, additional education and training for patients should be discussed as a part of their caring process. A team of professional technicians and care providers could facilitate this transition and help individuals adjust to virtual visits and cooperation. Information exchange, confidentiality issues, online reminders, and monitoring are topics for regular discussion and explanations. It is also hard for doctors and nurses to control the flow of people online and complete their everyday tasks and responsibilities. Telemedicine embraces changes at different levels, and it is important to have enough time and opportunities to learn the technology from various perspectives. One should remember that telehealth is a step not to replace real-life visits and physical examinations but to facilitate communication and monitor health distantly.