The development of technologies allowed humanity to communicate with each other over long distances. Today, when connecting is no longer a problem, the focus has shifted to the quality and security of networking. The Voice over Internet Protocol (VoIP) was created that allows for faster and cheaper communication. Although VoIP is an advantageous technique, organizations often face security challenges.
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VoIP is a technology that integrates voice and the Internet or other networks based on the Internet. The sound is recorded, sorted into small pieces, and then put back together. This method requires less space, is much cheaper, and more convenient (Chakraborty et al., 2019). In the past, people were concerned not about security, but about functionality and reliability. However, today, when VoIP is a leading technology, security issues are of high priority. The most common security challenges are fraud, malware, and viruses (LaPlante, 2018). Fraudsters can take control of users’ systems and take their money by making long-distance calls. They can also steal valuable information, such as passwords, names, and numbers. VoIP handsets can be used to hijack one’s system. They will then send the user spam and other data or steal corporate information.
These challenges can be solved by using Virtual Private Networks (VPN) and Multiprotocol Label Switching (MPLS). It is essential to secure not only business communication with VPN but also VoIP to prevent any fraud incidents. MPLS is a network that separates a user’s voice traffic from other traffic types, allowing for secured communication (LaPlante, 2018). Thus, VoIP is a technology that changed the way people communicate. Although it is widely used today, there is a technical challenge, such as a security risk. This challenge can be overcome by using VPN and MPLS networks.
Chakraborty, T., Misra, I. S., & Prasad, R. (2019). VoIP technology: Applications and challenges. Springer.
LaPlante, A. (2018). How to address VoIP security challenges.