Introduction
First of all, one should accept the fact that the healthcare sector depends on human relations greatly. The fact that human factor conditions the success of the recovery process and the efficiency of various procedures is also obvious. In this regard, the mutual understanding between workers and patients becomes one of the crucial concerns related to the functioning of the healthcare sector (Johansen, 2012).
Both specialists and patients should contribute to the establishment of beneficial relations which will guarantee the creation of a positive and trustful atmosphere. However, conflicts are an integral part of any relations and people should accept their inevitability. At the same time, they should also improve their problem resolving skills to use conflict as a ground for the creation of a new and more efficient approach or solution (Hiemer, n.d.). Numerous real-life examples evidence the existence of various kinds of conflicts. Besides, the analysis of one case might help to improve the comprehension and highlight possible collaborative solutions.
The conflict
For instance, a patient suffers from a certain disease complicated by various comorbidities. The complexity attracts the attention of two various physicists who have alternative perspectives on the given case. The differences in their approaches are significant as the first specialist suggests some innovative treatment while the second one insists on the usage of the traditional approach which takes much time but shows good results. The existence of the opposite perspectives results in the confrontation which is related to the choice of the most efficient and appropriate approach to guarantee the faster recovery and improvement of the patients state.
It becomes obvious that the given situation is rather dangerous as it poses a great threat to the patients health and his/her wellbeing. The conflict leads to a significant delay and promotes the deterioration of the atmosphere as the patient is scared by the complexity of the case and the absence of clear treatment.
Consequences
Therefore, trying to prove the efficiency of a certain approach a specialist might ignore some important showings or warnings to promote his/her point of view. Under these conditions, the given conflict also has a pernicious impact on the image of the healthcare sector and might result in the patients death.
Resolution
That is why it was crucial to create a collaborative solution and choose a certain approach that could help a patient to recover. Additionally, the further development of the confrontation might trigger the deterioration of the relations within a collective. That is why a certain solution was suggested. It implied the creation of a certain board that analyzed the patients state, test results, and the approaches suggested by both specialists.
The board consisted of experienced specialists who had a great level of competence in the given sphere. Having discussed the given case, the board considered that creation or the mixed approach which combined the ideas of the first and second suggestions should be accepted. It could help to use both innovative and traditional methods to guarantee the faster recovery and improvement of the patients state.
Conclusion
Altogether, the given situation evidences the great importance of the problem resolving skills in the healthcare setting. The creation of the new combined approach became possible only due to the negotiations and the wise approach towards conflict management which helped to improve the patients state and guarantee his/her recovery.
References
Hiemer, A. (n.d.). Conflict Resolution. Web.
Johansen, M. (2012). Keeping the peace: Conflict management strategies for nurse managers. Nursing Management, 43(2), 50-54. Web.