InterContinental Grand Stanford, Hong Kong is one of the finest hotels in the chain of Intercontinental Hotel Group (IHG) and is located downtown along Tsim Sha Tsui east water front. The hotels symbolize the best available systems of operation and thus benchmarking the hospitality practices in Hong Kong. Having an association of over 150 hotels in 65 countries, InterContinental Hotels & Resorts has been the prime choice of most frequent executive class travelers for more than fifty years.
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Being the prime mover in the development of the hospitality industry, InterContinental Hotels successfully ensures consistent global standards with an appropriate blend of the regional cultures prevailing in the places of their operation to help their guests to experience an authentic local environment and customs. (Our History). Grad Stanford, Hong Kong is one of the most admired hotels in the IHG hotel chain, offers a unique experience to all its guests by virtue of its location and hospitality. The spectacular view of Victoria Harbour and close proximity to the shopping, business, and entertainment districts of Tsim Sha Tsui East, in Kowloon are the major attraction for the visitors (Intercontinental Grand Stanford Hotel).
The entire operations at Grand Stanford, Hong Kong are controlled by the Managing Director appointed by the Board of governance of the hotel. A team of next-level of managers undertakes the direct monitoring of operations and also reports directly to the managing director. The total management of the hotel is divided into five major departments, namely, public relations division, financial management, facilities management, human resource management, and marketing management.
As the guests are mostly from various parts of the globe the public relations manager has a diverse role to be undertaken. The front office staff, with whom the guest initial interaction begins, is recruited from the global level of the selection process and is able to speak eight different languages. They are Chinese, English, French, German, Italian, Japanese, Spanish, and Tagalog. The guests are given a refreshing drink and directed to their place of stay of different classes by an exclusively trained guest relations team.
The management of facilities at the hotel is a very important task that is given very special attention. The facilities management team has managers, engineers, supervisors, and operators to ensure the proper function of facilities to the need of their guests. The hotel spreads over 18 floors which include 579 guest rooms, 23 suites, 246 single bedded rooms, 309 double-bedded rooms, executive suites in addition to kitchen space, dining spaces at different levels, parking spaces, and a laundry unit.
Also, the other major units like electricity management, HVAC systems, water supply, and waste treatment units also require constant monitoring. A team of facilities engineers is always made available to ensure smooth operations. Health and safety aspect is another important segment that is given serious attention. The health and safety manager ensures all the precautions are appropriately incorporated into the system in case an emergency arises. Drills are also exclusively undertaken for the health and safety support team without causing any inconvenience to the occupants. (Amenities and Services).
As the majority of guests are business travelers exclusive business centers are being operated 24 hours basis. The availability of wireless access to high-speed internet anywhere in the hotel supported by efficient communication facilities like mobile phone rental is ensured. In addition, other facilities like photocopying, computer use, and document printing, and any other secretarial support are undertaken by the business center executives. The daily housekeeping support is meticulously undertaken with daily dry cleaning, laundry, and shoe shining activities are also provided. The daycare and babysitting facilities are also managed properly for extending the support to executive mothers without causing any inconvenience to the occupants. (Amenities and Services).
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The other amenities that are properly attended are the onsite health and fitness center being operated 24 hours. The most important attraction at these places is the availability of cardio-vascular areas and they weigh training unit. During this period Grand Stanford was able to create a reputation as one of the finest business hotels in Hong Kong. The hotel provides extensive and sophisticated banquet and conference facilities under the support of a well-trained and experienced team.
The availability of facilities enables the hotels to hold a variety of functions like corporate meetings, large conferences, large dining occasions, and also wedding celebrations (Intercontinental Grand Stanford Hotel).
The human resources manager of the hotel looks into the details of recruitment, training, and promotion. The recruitments are mode on a global level and look into the individual’s ability to work in a mixed group of people of different cultures towards achieving the common goal of the industry. All the members are provided the necessary training to equip them for the current jobs and also to mold them to take up future higher roles. The financial manager looks into the aspects of total finances and is responsible to release the audited financial statements at quarterly intervals.
The marketing team plays a key role in widening the customer base by establishing a relationship with other players in the hospitality sector in Hong Kong. Exclusive club choices are being promoted to have a relationship that exists longer and of course to take the business to much higher levels in the future. (Robbins). (Knowles).
Our History. Intercontinental Hotels and Resorts. 2008. Web.
Intercontinental Grand Stanford Hotel. Hotel Home Page. 2008. Web.
Aminities and Services. Intercontinental Hotels and Resorts. 2008. Web.
Robbines, Stephen P., and Coulter, Mary. Management. 3rd ed. Pearson Pretice Hall, 2005.
Knowles, Tim. Hospitality Management : An Introduction. 2nd ed. Pearson Education, 1998.