Introduction
Jackson Health System (JHS) is a medical system, which is regulated and managed by Public Health Trust. It is a non-profits organization that aims to provide high-quality medical service to all people, including those who cannot afford such services. JHS is comprised of a number of hospitals and care centers, among which are Jackson Memorial Hospital and Jackson North Medical Center. The given organization strives to become both nationally and globally recognized top medical system that provides a high-quality service.
Accreditation
JHS possesses a wide range of accreditation, which ensures that the institution’s services are properly evaluated and accredited. The main role of JHS’s MIPPA-approved accreditation body in the evaluation of the organization is to conduct annual checks, comprehensive sampling, audit checks, policy guidance, and technical evaluation (“MAP–MIPPA Accreditation Program,” 2019). Holtz Children’s Hospital, which is a part of JHS, is accredited by a national accreditation program called Foundation for the Accreditation of Cellular Therapy (FACT).
In addition, Jackson North Medical Center is fully accredited by the American College of Radiology (ACR) in the organization’s mammography department (“Accreditation,” 2019). American College of Surgeons (ACS) gave a complete verification and accreditation to Jackson Memorial Hospital in regards to a trauma center (“Accreditation,” 2019). Thus, the role of JHS’s accreditation body plays an essential role in ensuring that each department complies and adheres to the latest standards of medical care provision and risk management.
Personnel
Different levels of administrative personnel play a major role in defining and implementing healthcare ethics and maintaining a critical focus of risk management based on employers and employees. Risk is considered as a situation associated with the presence of a choice of the proposed alternatives by assessing the likelihood of the occurrence of a risk-containing event, entailing both positive and negative consequences. Organizational risk management aims to manage risks and opportunities that affect the creation or maintenance of value (Suprin et al., 2019). The corresponding personnel is involved in the process of making and implementing management decisions that minimize the adverse impact on the organization of losses caused by random events.
The personnel responsible for procedures and controls in place should ensure an effective and timely response to risk. Throughout the organization’s risk management process, it is monitored as part of the current management activities or through periodic evaluations.
The organization’s risk management is not a linear process, and the stages considered are not necessarily implemented sequentially. That is, the relevant activities can be carried out in parallel, and a return to the previous steps is possible. This is a multidirectional, cyclical process in which almost all components can and do affect each other, and it is controlled by top managers of the department (Suprin et al., 2019). Under various external and internal risk factors, multiple methods of risk reduction can be used that affect one or another aspect of JHS.
Ethics and Patient Rights
JHS’s risk management and compliance programs are strictly adherent to ethical standards and patient rights. JHS’s risk management program, first of all, defines the limits of its competence. When it comes to the human right to protection of health, then at the same time, there are problems of other branches of legislation related to laws in the field of education, culture, and labor. When seeking medical help for a patient, the result of treatment is important first of all, as well as the duties of medical workers and his or her personal rights in the treatment process in accordance with patient consent standards (Lunshof & Birnbaum, 2017).
For medical workers, a clear definition of their rights and obligations in relation to the patient and responsibility to the patient and the law for the results of their activities. This also includes adhering to outlined ethical standards and legal protection in case of unreasonable and unlawful claims by patients.
Legal Responsibilities
The legal responsibilities of the personnel and program are defined by the regulations of bioethics. Society stably and steadily develops only when ethical and legal knowledge and practice correspond to human interests and needs. An important role in affirming the moral foundations of the patient’s rights is played by bioethics. Bioethics educates people in the ability to combine personal and public interests in the process of resolving contradictions, conflicts, guided by the principle of priority of human rights.
Bioethics, mediated by the idea of human rights, makes it possible to understand the relationship between law and morality as social regulators of the moral foundations (Lunshof & Birnbaum, 2017). The dialectic of law and morality in bioethics is that law should be ethical, but morality should not replace the law.
JHS’s risk management understands that its activities cover the area of action in relation to the body, which, firstly, puts the human body at risk. Secondly, the subject of which, that is, the doctor, personally makes this or that decision. The slightest mistake of a doctor can lead to serious suffering and even death. In the program, the medical worker has an extremely narrow field of action. Faced with destruction, the subject is morally obligated to justify this as a means to achieve a certain good. The main principle of medical ethics in the JHS, according to which everything that relates to the field of medicine, should not go beyond morality (Lunshof & Birnbaum, 2017). Being associated with a risk to life, the actions of physicians cannot be regarded as neutral concerning the truth.
Quality Improvement
The success of any organization, including medical ones, depends on consumers, both external and internal. JHS’s risk management fully understands their current needs and predicts future ones. Without satisfying the needs of the consumer of medical services, the meaning of the functioning of the healthcare system as such is lost. Therefore, the new standards of the risk management system of quality are aimed at satisfying not only the end-user of medical services but also all interested parties and society as a whole.
JHS’s quality improvement procedures are mostly based on the concept of customer or patient satisfaction. Monitoring customer satisfaction in JHS is a systematic and regular comprehensive procedure focused on solving the main task of a medical organization to ensure and improve the quality of medical procedures through a system of interaction between a medical organization and a consumer.
Currently, JHS has not developed a unified approach to assessing the satisfaction of external consumers with medical care. The indicated problem is solved by researchers, practitioners of public health, and employees of other interesting structures by various methods (Suprin et al., 2019). JHS actions can also include assessing the quality of medical care according to the structure and results of its provision, standards, and expert characteristics. Thus, JHS analyzes a number of critical factors in order to increase its quality of service.
Conclusion
In conclusion, JHS is a medical system with a wide range of accredited compartments that adhere to the latest standards in the medical industry. Mandatory healthcare ethics are commonly practiced in the given organization due to the strict management from the administrative personnel. Risk management regulations are also compliant with patient rights and ethical standards in order to protect their patient from malpractice. In addition, JHS fully understands its legal responsibilities, thus, it integrates bioethics in the organization’s procedures. The overall quality improvement is accomplished by focusing on patient satisfaction.
References
Accreditation. (2019). Web.
MAP–MIPPA Accreditation Program. (2019).
Lunshof, J. E., & Birnbaum, A. (2017). Adaptive risk management of gene drive experiments: Biosafety, biosecurity, and ethics. Applied Biosafety, 22(3), 97-103.
Suprin, M., Chow, A., Pillwein, M., Rowe, J., Ryan, M., Rygiel-Zbikowska, B., … Tomlin, I. (2019). Quality risk management framework: Guidance for successful implementation of risk management in clinical development. Therapeutic Innovation & Regulatory Science, 53(1), 36-44.