A Nurse Manager’s effectiveness is defined by some core factors such as the effectiveness of interactions, coherence, cooperation, and the team’s motivation level. Additionally, predicting conflicts, finding solutions, and compromising relate to the functions of an effective Nurse Manager. Although the representatives of management in the Potomac Fall Health and Rehab Center are effective in most cases, sometimes occur situations cannot be solved easily. Ineffectiveness is shown in stressful life-threatening situations, for example, when a patient with drug addiction threatens a nurse with a knife to get a dose. Before the hospital’s security guards arrive, the conflict needs to be controlled, however, the Nurse Manager is not used to such situations.
Nurse Managers do not know how to react and calm down the patient. It proves the ineffectiveness in life-threatening situations, and as a result, nurse managers need to possess critical thinking, be trained to negotiate even with mentally destabilized people. Effective communication in this situation would be a mind trick to convince the patient that he or she will get the dose. After the release of the hostage, the addicted person requires to be strictly observed and controlled. Effectiveness is the prevention of conflict by the examination of patients’ past, psychological and mental state, his predisposition to anger outbursts as well. If each patient’s case is properly studied, the number of conflicts will decrease.
Before I started working at the hospital, I thought that a nurse leader or manager simply manages their subordinates, schedules, duties, and gives orders. In my changed impression, a Nurse Manager is a person who is qualified enough to perform all organizational functions in the department, solve conflicts and is mentally strong to involve critical thinking. In this position, leadership and its style are essential notions. I can describe my future style in the position of a Nurse Manager as transformational, and it will be based on high motivation, inspiration, a clear vision of the outcome and resolving conflict (Murray, 2017). In my opinion, all the mentioned features apply to the conflict solution.
My Nursing Manager practices a transactional leadership style that is characterized by inflexibility and efficiency and compliments the overall effectiveness of the Potomac Fall Health and Rehab Center. The transactional style is productivity-oriented, as well as focused on following the rules and completing tasks on time, however, it leads to intrinsic motivation for the work among its followers (Murray, 2017). The two most important leadership skills, from my viewpoint, are flexibility and the ability to teach and mentor. The nursing leader at my hospital performs both of them well, especially when telling the main ways of solving conflicts or communicating with aggressive patients. His flexibility is depicted in the adjustment to various issues, critical situations, and patients’ characters. My nursing leader always tries to find a delicate and tactful approach to all conflict participants and, in almost all cases, quickly adjusts to the situation.
I would like to take the position of Nurse Manager in the future as, in my opinion, the role involves all the knowledge gained through my studies and working experience. It implements medicine, as well as management, leadership, communication, negotiation, and psychology. It is a perfect combination of skills for me and an interesting position that often brings surprises. However, to reach the role, I need to practice and develop such skills as negotiation, understanding of people’s psychology, problem-solving, management, team building, and risk-taking. Those features are a must for a Nursing Leader who wants to effectively solve conflicts, understand people’s temper, and predict unpleasant situations. Along with it, such skills as patience, positivity, creativity, open-mindedness, reliability, and empathy are needed as well as the Nursing Manager needs to be confident and produce the same feeling in the surrounding. However, I have these skills as my friends, teachers, and relatives always see me as a reliable and confident team leader.
Reference
Murray, E. (2017). Nursing leadership and management: for patient safety and quality care. FA Davis.