Summary of the Article
According to the article “Open Mobile Moves its PR Call Center to DR,” many foreign companies have decided to outsource their services. The article also explains why several companies are hiring employees from different countries to work in their call centers (“Open Mobile Moves its PR” 11). The current number of unemployed citizens in the developing world has led to this new development. Many “foreign companies are hiring competent and friendly individuals to work in foreign call centers” (“Open Mobile Moves its PR” 11). The article explains why many call centers in the developing world provide personalized services to their customers. The strategic location of these countries makes them more attractive for international business (“Open Mobile Moves its PR” 11).
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This article explains why “many companies are constructing their call centers in the developing world” (“Open Mobile Moves its PR” 11). Open Mobile Company has decided to locate its call center in the Dominican Republic. Many companies are looking for quality services in different foreign countries at a lower cost. The current rate of unemployment in the developing world continues to attract more foreign companies. Many developing countries “are characterized by low production costs” (“Open Mobile Moves its PR” 11). The practice also makes it easier for foreign companies to offer appropriate services. The decision to outsource certain services makes it easier for companies to provide effective customer support. The article also encourages customers to embrace the services availed by these foreign call centers. The article supports the decision to start a call center in the developing world.
Personal Reactions to the Article
The number of international companies “has grown exponentially within the past two decades” (“Open Mobile Moves its PR” 11). Such call centers are relevant to providing quality services. Most of these companies are hiring new employees at a cheaper cost. The most viable solution towards addressing this problem lies in the developing world. Employees from these countries can provide the required services at reduced costs. This situation explains why many companies prefer to set up their call centers in the underdeveloped world. Unemployment and poor economic conditions are common in the developing world (“Open Mobile Moves its PR” 11). This situation explains why many graduates in these countries are looking for jobs elsewhere. According to the article, many countries in the developing world will continue providing these services to different foreign companies. This timely article also increases my knowledge about the issues encountered by every developed nation.
I have also understood why many companies continue to outsource their services. The approach ensures such companies offer the best services to their customers. The practice is also making it easier for firms to address every economic issue affecting them. The economics associated with offshoring and outsourcing will continue to dictate the future of these call centers. Many “companies are using every strategy in order to maximize their profits while providing the best services to their stakeholders” (“Open Mobile Moves its PR” 11). Readers should consider the issues addressed in this article in order to engage in profitable business practices. Such readers will also understand why many companies are constructing their call centers in different foreign countries. I am planning to read more articles in order to understand the issue of outsourcing much better.
“Open Mobile Moves its PR Call Center to DR, Leaves 50 Workers Unemployed.” Caribbean Business. 2014: 11. Print.