Quality management and the promotion of a consistent update of the quality standards is an essential part of any company’s operations. The subject matter is especially crucial in the field where the possibility of creating defective products is especially high, such as the production of gauges, as the study carried out by Baeza (n. d.) shows. In his paper, Baeza, however, shifts the emphasis from the importance of complying with the technical requirements set for the production process to the concept of introducing the phenomena of reproducibility and repeatability into the process under analysis. Despite the seemingly reiterative nature of the two concepts mentioned above, the above phenomena affect the service process differently as they allow for the promotion of both the staff’s skills training and the rearrangement of the technological aspect of the production process.
Addressing the concepts of repeatability and reproducibility as an integral part of the measurement process, Baeza (n. d.) makes a very valid point concerning the significance of variation in the production process. As Baeza explains, variation creates premises for the company to improve its quality standards regularly, therefore, creating prerequisites for efficient quality management (Baeza, n. d.).
The idea of using the concept of repeatability in the service company environment might seem somewhat farfetched as services cannot be defined as a tangible phenomenon. However, services still require that a specific set of actions should be carried out to achieve the designated result; therefore, by introducing repeatability to the target environment, one is likely to set the pattern that will serve as guidelines for the process. In other words, repeatability will help update the approach toward services implementation. For example, by suggesting that the quality of services should be measured by analyzing the communication process, collecting information from surveys, and distributing questionnaires among the clients, one is likely to set the framework that will allow for an adequate comparison of evaluation outcomes in the future for a machine shop (Pyzdek & Keller, 2014).
Applying the idea of reproducibility to services provision, one must admit that it will help address the problems related to the human factor (Baeza, n. d.). In other words, the concept of reproducibility is linked directly to the improvement of the organizational behavior patterns among the employees. By providing the latter with an opportunity to train their skills efficiently and develop professional habits, one is likely to increase the reproducibility rates among the staff members in the target environment. For instance, the phenomenon of reproducibility can be observed in a machine shop that puts a renewed emphasis on the development of its operators, such as drilling and welding, by acquiring new equipment and tools. Specifically, entrepreneurship that introduces additional measures to improve the quality of communication between the clients and the customer support team can be considered the tool for enhancing reproducibility (Pyzdek, 2014).
The significance of repeatability for the service process is obvious. According to the author of the article, repeatability creates prerequisites for the development of variability as an integral part of the workplace process. While both concepts imply a change in the quality management process and the further reinforcement of the TQM efficacy, they address different aspects of a company’s operations. The repeatability phenomenon is traditionally associated with the technical processes, whereas reproducibility is viewed as a characteristic of the personnel’s actions. Thus, a significant improvement of the product quality and, therefore, a rise in customer satisfaction rates can be expected.
Reference List
Baeza, V. (2014).The Importance of a correct gauge R&R study. Web.
Pyzdek, T., & Keller, P. (2014).Measurement system evaluation. In The Six Sigma handbook (4th ed.) (pp. 393-426). New York City, NY: McGraw Hill Professional.