Workplace disputes are unpleasant, but unavoidable, and affect the overall atmosphere of the team. Workflows must be transparent and easy for employees to understand. If business processes are clearly defined, there is no room for confusion – the organization works smoothly. Because Diana had problems understanding the situation, a protracted conflict formed. Improperly constructed work and communication systems become the causes of clashes. Each employee must understand what tasks he is responsible for and what is beyond his competence.
tailored to your instructions
for only $13.00 $11.05/page
The problem with the conflict with Diana was that she was taking advantage of her position at the expense of two decades with the company. By hiding important information from employees, management can provoke rumors (Stephen and Judge 15). In crisis conditions, when the situation in the team is tense, a careless word can lead to a series of gossip and speculation, provoking conflicts. Thus, the parties to the conflict need a calm conversation to resolve the current situation.
Conflicts between the employee and the employer inevitably arise in the work of any enterprise. Their successful resolution becomes one of the conditions for the effective operation of the company. The bottom line with the boss is that people have the same goals and see different ways to achieve them. And this difference in paths creates the wrong premise that people have different goals. As a result, the conflict flares up, the parties enter into a confrontation.
The conflict with the boss was that he did not inform his team. If you indicate the goal in the conversation, then the rest of the arguments and arguments will add up to a completely different picture. It will be possible to create a unified program of action, that is, to resolve the conflict. Compromise will only aggravate the conflict, and escalate it to the point where the conversation is no longer possible.
Robbins, Stephen P. and Judge, Timothy A. Essentials of Organizational Behavior. 14th ed., Pearson Education, 2018.