Collaboration is one of the main features of a team because it provides many opportunities to develop relationships and solve personal and professional problems. Teams can achieve high performance through cooperation and camaraderie and create a strong community (Collaboration skills, 2022). Cohesion is essential for groups of people who want to achieve their aspirations and business ideas, and it simplifies relationships. So I agree that interventions to overcome internal conflicts and disagreements are necessary for Team X. Training with the new CRM system can improve relationships within the team. Still, it is required to make rules and always nip any disagreement in the bud (Collaboration skills, 2022). It is vital to establish whether the team is suffering because of misunderstandings or lacks a strong leader who can organize its people and push for transformation.
In my opinion, productivity is a subtle issue because it is based on many characteristics of a team at once: for example, organization or time management. In the case you describe, RONAs probably happen because your team does not have enough time to organize and learn autonomy. Autonomy allows teams to work even if a few elements fall out of the production process because your team has trust and planning issues (Collaboration skills, 2022). From my point of view, the team cannot present its work and visualize its processes. Probably productivity training should be related to the activity of business communication and building relationships in the group (Friedman, 2021). In addition, employees need to understand their role in the end process – taking calls and making scheduled outgoing calls. Weekly training can help your team transition to more conscious time management for work organization.
References
Collaboration skills. (2022). Australian Industry and Skills Committee. Web.
Friedman, R. (2021). 5 things high-performing teams do differently. Harvard Business Review.