One of the new realities of American companies is linked with the change of their evaluation system. For example, healthcare organizations are accredited not only on the basis of the quality of services that have been provided, but also based on the parameters, which are linked with patient satisfaction. Thus, the structures that fail to perform appropriate levels of client experience are at great risk. Providing high customer satisfaction is impossible without proper documentation of employee performance.
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The Concept of Performance Management
All organizations, regardless of their size, require effective using of evaluation processes. Performance management is defined as a set of actions aimed at obtaining performance that the company is expecting to get from its personnel. Such actions include setting job expectations, performance evaluation, reward systems, and implementation of improvements in the required aspects. Effective performance management can develop effective strategies of organization of the process, which will result in improving the results of the company.
The Need to Document Employee Performance
Some companies introduce a short range of activities, but the results of such management are often unsatisfactory. Missing one or more key points might lead to failure of the whole structure. The performance management system includes developing job criteria (requirements for meeting performance standards), the system of criteria relevance (definition of parameters relevant for a specific job), timely defining of the issues on job criteria, developing performance standards. Other important parameters are developing activities emphasizing the necessity of high performance, rewards for high performance, and forming a system or informal or systematic appraisal. Such appraisal has to be delivered at the right time and manner to encourage other employees. To implement such processes, it is important to have sufficient information on employee performance over a certain period (Flynn, Mathis, Jackson, & Valentine, 2015). Only a detailed analysis of the obtained information can provide a possibility to build a system giving high client satisfaction results.
Performance management provides information, analyzing which the company can perform effective planning and introduce activities aimed at the improvement of employee’s skills and discipline. Even though the number of aspects that need to be taken into consideration is huge, building an effective system of performance management is one of the most essential tasks for a company. Organizations which succeed in effective documentation of employee performance can feel secure in the current economic realities.
Flynn, W. J., Mathis, R. L., Jackson, J. H., & Valentine, S. R. (2015). Healthcare human resource management (3rd ed.). Boston, MA: Cengage Learning.