The problem is defined as the gap between the current situation and the desired situation. The capacity to effectively solve problems is a key determinant of one’s ability to excel in the management of the group. The understanding of group dynamics forms the path to developing effective team management and problem-solving techniques. This is more so when analyzed from the perspective that professional management approaches must underline key issues in problem-solving. Despite the availability of myriad ways of solving problems in groups, the application of effective problem-solving techniques consists of several key steps.
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According to Moore (1990, p. 18), “a good problem definition states the current situation and the desired situation.” This means that the capacity to solve a problem encompasses the ability to define the problem through an understanding of the current situation and the desired situation. The current situation is defined by facts, must be clear and concise, and free of assumptions. On the other hand, the desired situation must have the capacity to offer an adequate solution to the problem and must be realistic and worthwhile.
Identification of Root Causes
The correct identification of the root causes of a problem is a key determinant of the capacity to develop problem-solving techniques (Tagliere, 1993). This is more poignant when analyzed from a group perspective, which comprises people with a variety of mindsets. This process must avoid underlining symptoms as problems. One must allocate adequate time to brainstorm to allow for the generation of a large number of ideas. Cause and effect diagrams and fishbone diagrams have been advanced as effective tools in examining the root causes of problems.
Generation of Alternative Solutions
This step in problem-solving enables the generation of alternative solutions in finding solutions to the problems. As opposed to widely held beliefs, this step is a generation process, not an evaluation process. Research indicates that undertaking both processes together is likely to reduce the number of viable solutions. In applying problem-solving techniques when working with a group of people, the group members should have the opportunity to present their alternative solutions suggestions to make the process inclusive.
Evaluation of Alternatives
After coming up with a list of viable alternative solutions, the team leader must take time to evaluate the alternatives and come up with the best alternative. This may involve the development of a matrix to measure the levels of effectiveness of the proposed solutions. The last process is the development of an action plan after coming up with the best alternative.
Enforcement of Ethical Law Environment
The creation of ethical and legal environments in most businesses cannot be undermined, especially at these times when organizations are portraying the best in the ethical and legal environment enhancement. The process of problem-solving techniques outlined above helps create an ethical law enforcement environment because it takes cognizance of the contributions, beliefs, opinions, and views of the people. Furthermore, this process underlines the key constructs of group management and group dynamics that form the key pillars in sound and responsive human resource management.
Moore, C. (1990). Group Techniques for Idea Building. Applied Social Research Methods Series. Westport, Conn: Sage Publications.
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Tagliere, D. (1993). How to Meet, Think, and Work to Consensus. NY: Pfeiffer and Company.