Fast food has become a separate segment in the service sector, experiencing rapid development and financial growth. McDonald’s is a flagship enterprise in the industry with innovative solutions for standardization, delivery, and service diversification. Upgrading current systems is a potential way to improve efficiency, drive-thru, and mobile ordering. Processing panels, headsets, the unattended transmission of requests, and multi-threaded servicing of machines allow increasing the number of receipts without losing quality.
Operating at McDonald’s is standardized and does not involve staff error. It is essential to understand that their business model is becoming more and more extended to include serving in the restaurant, online, car, and delivery. Each one is successful as people come back for products through many channels. The ways to enhance current efficiency are to update the system and add automatic programs without human intervention. For example, accelerating online customer and driver service can occur through automatic order processing and immediate preparation. As a result, the client receives the product within a few minutes without waiting for operator confirmation. On the other hand, delivery efficiency is achieved according to a similar principle and involves accelerating order preparation and immediate delivery to the courier. Thus, all this is possible with installing more advanced technical and technological devices that can automatically accept and prepare food in large volumes.
McDonald’s and other fast-food vendors are diversified and operate with rigorous standardization. These elements must be preserved with the addition of new generation electronic systems. They can independently accept and process orders without human intervention, which will speed up visitors’ and drivers’ service. Besides, the transfer of products to the courier will also improve by processing the request by a machine and involving a person only to verify the correctness of the operation.