Monitoring and controlling are the primary functions of an organization’s management team, and their work determines how efficiently the recourses are allocated and used. Multiple components, such as finances, workforce, technology, and equipment, are integrated into the strategies to administer and optimize the work of a hospital (Almansoori et al., 2021). This paper aims to discuss healthcare organizations’ monitoring and controlling approaches and identify their differences from other businesses.
Monitoring is essential for timely addressing and identifying an issue that threatens the quality of services and might severely influence patient outcomes. Thus, healthcare organizations’ management must develop proper continuous tracking practices and risk assessment (Wang et al., 2019). The components of the monitoring function are internal reporting systems, databases filled by staff members with the necessary quantitative and qualitative information about daily operations, and patient feedback about the quality and effectiveness of services. The main difference between healthcare monitoring functions from other business organizations is that tracking is diversified among teams by their roles and goals.
Controlling enables the managers to maintain the daily operations at the appropriate level, and its main function is to ensure that all strategic objectives are considered. In healthcare organizations, employees’ activities may be directed by establishing strict standards around procedures and completing performance measurements at least quarterly (Wang et al., 2019). Indeed, controlling is applicable when an intervention is integrated, and new activities and the outcomes must be recorded and analyzed to make necessary adjustments. The function is used differently in healthcare than in other businesses because insignificant deviations may result in severe patient consequences.
Controlling and monitoring functions in healthcare organizations are established by the management teams yet performed by their subordinates. Both aspects are crucial for proper and efficient work, and even insignificant deviations may result in severe patient outcomes. The components, such as reporting options, databases, standards, and performance measurement benchmarks, are essential for integrating controlling and monitoring. The difference from other business organizations is that the risks of worsening patient outcomes are high in healthcare.
References
Almansoori, A., AlShamsi, M., Salloum, S. A., & Shaalan, K. (2021). Critical review of knowledge management in healthcare. Recent Advances in Intelligent Systems and Smart Applications, 295, 99-119. Web.
Wang, Z., Pei, Z., & Gu, V. C. (2019). Strategic applications of business analytics to healthcare and hospital management. International Journal of Applied Research on Public Health Management (IJARPHM), 4(2), 47-64. Web.