Introduction
The operation manager is a fundamental part of the managerial team that supervises high-level duties such as talent attraction, the establishment of training standards, the production of goods, and providing services. According to Akmal et al. (2022), operations manager analyzes and improves the organizational processes, while working on the quality improvement and company’s productivity. In addition, the operation manager is responsible for the effective provision of sales services that are believed to meet the clients’ and customers’ expectations.
The Plan and Activities for Recruitment
Social media through innovation-based media as a tool for recruitment would provide a superb way for XYZ Company to identify qualified candidates. This will help the company in expanding its staffing through the placement of various social media podiums. The process of recruiting candidates through the internet will provide extensive access to a broad range of individuals with diversified levels of skills (Pessach et al., 2020). Selecting the ideal candidates through the web will give broad admittance to a wide scope of people at various ability levels. The job board of XYZ Company will be subjected to the provision of the recruitment capacity to figure out the possible candidates and select the ones with outstanding skills.
Sorting the Applicants
I will sort the applicants bases on their writing, and work experience. In this case, if the resume has a lot of grammatical errors and is ambiguous, I will consider the application unsuitable and move on to the next. The process will continue until qualified applicants are obtained.
Secondly, the work experience should be within the range that the XYZ Company wants. For example, hiring an operation manager requires proven and active work in the same position in previous years. Finally, I will sort the applicants based on the qualities they show. In this case, I will keep a list of ten personal characteristics that are important to the operation manager position. As a review of the applicants, I will rate the applicants by awarding marks against the identified personal traits. The ones with all the personal characteristics captured in the review will proceed to the next section of recruitment. Since the XYZ Company has approved the hiring of five more staff, the number of applicants that I will get into the interview will be between 12 and 15.
A Plan for the Interview Process
The interview will be conducted by a panel of three members, where one member will be the chairperson of the panel and the other two will serve in the capacity of assistants or support roles. Three interview formats, such as resume-based questions, general or standard questions, and behavior-based questions, will be used. The sample questions include the following;
- Please tell me about yourself.
- Considering your current situation, where do you see yourself in the next five years?
- Tell me about the most difficult and worst situation that you encountered. How did you resolve it?
- How have your ideas improved the operations of the previous companies? What impact will you bring to XYZ Company?
Selection
Given the parameters that XYZ Company has outlined concerning looking for exceptionally talented specialized representatives, I would choose to use at least one specific test, either determined by character or intellect. This would assist the XYZ administration with deciding the degree of expertise through a critical thinking examination and character attributes. Furthermore, I would take into account the businesses to guarantee that the candidates are quite gifted instead of assuming it in their respective resumes.
Conclusion
In summary, this operation manager will ensure effective management and production of more sales by the XYZ Company. Through this job position, the company will control and supervise the production processes, while ensuring quality deliverance to the customers.
References
Akmal, A., Podgorodnichenko, N., Stokes, T., Foote, J., Greatbanks, R., & Gauld, R. (2022). What makes an effective quality improvement manager? A qualitative study in the New Zealand Health System. BMC Health Services Research, 22(1), 1-11.
Pessach, D., Singer, G., Avrahami, D., Ben-Gal, H. C., Shmueli, E., & Ben-Gal, I. (2020). Employees recruitment: A prescriptive analytics approach via machine learning and mathematical programming. Decision Support Systems, 134, 113290.