Emirates Airline’s Contact Centre: Work Experience

Executive Summary This report documents my experience at EK Contact Centre in order to document the various things that I learned. It begins by noting that Emirate Airlines has six major contact centers. My experience was from the Dubai center which is a major center supporting thousands of customers per...

Haitian Vodou Traditions and Western Perception

Introduction Haitian Vodou has a long and proud history that incorporates discoveries and insights into human nature and the place of a man within the realm of the environment. However, Haitian Vodou as a set of practices, traditions, and observations has been affected by the dominant culture for a while....

Climate Changes Impact on Agriculture and Livestock

Introduction Saudi Arabia commonly referred to as the Kingdom of Saudi Arabia (KSA) is the second-largest country after Algeria in the Arab World. Its neighboring countries include Kuwait, Bahrain, Qatar, Oman, Yemen, United Arab Emirates, Jordan, and Iraq. The approximate size of Saudi Arabia is 2,000,000km2. The climate of Saudi...

Student Learning Assessment Plan

Assessment Plan Table Learning Goals Assessments Format of assessment Adaptations Learning goal 1:Recognize and read plural words Pre-assessment Reading exercises on plural and singular words From these lessons, the student will understand the concept of one and more than one. They will be able to demonstrate the use of plural...

The Consultant Role in Providing Services to the Client

How do the roles of consultant, consultee, and client differ? Give two examples of how these roles can change depending on the job. Consultation is a helping relationship in which mental professionals either work with individuals or groups in various settings to help them work more effectively or face a...

Management Issues in Manufacturing Company

Introduction In order to lead a firm to success, much attention should be paid to the position and responsibilities of a manager. In this context, a manager is a person who is responsible for organizing resources and activities according to a firm’s strategy and goals, and the purpose is to...

Celtic Myth and Occult Thought in Yeats’s Works

Introduction The Irish literary revival touched upon many themes of both ancient and contemporary Ireland. The prominent authors of the period, such as Synge, Yeats, and Lady Gregory used a variety of themes and topics to create a new representation of Ireland in theatre, novels, and poetry. One of the...

Hi-Fi Equipment Market in India

Introduction The market of Hi-Fi equipment comprises several sectors. They include media players, Blu-ray players, headphones, sound bars, speakers, and other products necessary for high-quality sound reproduction. The global Hi-Fi market has been experiencing an increase in recent years due to the development of wireless technologies. Taking into account geographic...

Male Gender Role in the Chinese Workplace

Introduction The definition of a man, especially in the workplace, is closely tied to the definition of a woman. Whereas a woman in the workplace is defined as less aggressive and conservative, a man is perceived as more agile and modern. Women who possess such latter characteristics in the workplace...

Canadian Brown Bears’ Threats and Conservation

Introduction The brown bear (Urus arctoss) is also referred to as a grizzly bear. Chamberlain, Rutherford, and Gibeau (2012) allege that the animal is among the largest carnivores living nowadays. The Grizzly bear is “one of the symbols of Canada’s remaining wilderness” (Chamberlain et al., 2012, p. 424). The animal...

Coffee Choices and Consumer Preferences

Introduction Modern life, as well as many good mornings, is hard to imagine without a cup of coffee. Being discovered in Ethiopia around 800 AD, coffee is one of the most popular beverages preferred by people around the whole world. There are multiple choices of occupations where coffee makers are...

Cultures of the Middle East

There are several distinct groups in the Middle East, ranging from political through religious to sectarian. Each of these groups has some distinct core values or principles that guide or inform its existence. These values justify its difference from the rest of the batch. There are various reasons why the...

Implementation of Community Policing

Introduction Insecurity and crime are some of the problems affecting many societies across the globe. Such challenges have informed the development of criminal justice systems. Such frameworks are designed in such a way that they can detect criminals and crimes. Culprits are usually arrested, tried, and charged by their offenses....

Historical and Contemporary Issues in Luxury

Introduction During the Second French Empire, new changes were encountered in the leading cities across the country such as Paris. Most of these cities became centers for commerce, the arts and even fashion. Before the period, fashion was seen as a preserve for the nobility. However, Napoleon’s era led to...

Volkswagen Group’s Marketing Situation

Situation Analysis Introduction Volkswagen Indian subsidiary was founded in 2007 to assemble, manufacture, and distribute Volkswagen vehicles in the country (Datamonitor, 2011). The company offers a variety of vehicles including Volkswagen Passat, Audi, Skoda, Jetta, Touareg, Polo, Phaeton, and beetle. The company has been using a multi-brand strategy that has...

Organization Behavior, Its History and Theories

Aspects of organization behavior Organizational behavior (OB) is the application of human actions to other elements of an organization including social system, structure, and technology. It also looks into the actions and attitudes that are exhibited by people within organizations. Furthermore, OB is the understanding of the individual, group behavior...

“Interpreter of Maladies” by Jhumpa Lahiri

Pulitzer prize winning collection of short stories, Interpreter of Maladies by the Indian-American writer, Jhumpa Lahiri is analysed in this essay from feminist and postcolonial perspective. Grouped among migrant writers, Lahiri like Salman Rushdie, deliberately create characters that have a plural and/or partial identity. The crisis created among the female...

Employee Performance: Positive and Negative Factors

Introduction The extent to which employees in the service industry are able to fulfil expressive display needs at work is paramount in service performance (Grandey 2003). Firms will only succeed in delivering good service and maintaining positive customer relationships when their employees on the front line can keep their emotions...

Minority and Dominant Groups in the United States

Social diversity concepts A society cannot be homogenous. No matter what state, city, or any other area is being under analysis, there will always be basic differences in the backgrounds of its dwellers; and, no matter what aspect is used to draw the line between different members of society, there...

Costamare Inc.’s Strategic Management

Introduction Among the leading international containership companies is Costamare Inc., a company that boasts a fleet of vessels (58) that sum up a capacity of 330,000 TEUs (twenty-foot equivalent unit). To further buttress its domination in the industry, together with an inclusion of 10 newly built containerships, the company is...

How African Americans Change the Sport?

Introduction Has anyone ever wondered how the world of sports had turned out different if it was not for African-American athletes? We are very fortunate to live today in this time and in this country, the United States which revolves and lives around individual and team sports. But are we...

Dundee Tram System Project Management

Executive Summary This project aims to create a business case for establishing a Dundee tram system. The city is planning to develop a new tram system and it is necessary to come up with a project plan that will ensure that this objective is achieved within the set timeline and...

Marketing and Revenue Management Relationship

When marketing a product or service, the first thing ought to be the development of an apparent approach to how it will reach both the current and would-be consumers. Particularly, marketers should determine the fundamental need that the service or product will satisfy. The marketers should then outline the target...

Helpful Tips for Students: Writing, Health and Relaxation

Boost Your Writing Despite the fact that there are quite a number of educational establishments, courses, and disciplines directed at improving writing skills of students of all ages, there seems to be a common mythological perception of writing proficiency as some gift or blessing. Students claim that there is a...

Social Work: the Latin American Youth Center

Today, in relation to social work field, many organizations seek to help individuals, families, couples, groups, and communities to improve their quality of life and wellbeing. This goal is accomplished through research, policy, community organizing, direct practice, crisis, and intervention. Some communities try to address social problems with the help...

The Halo Effect in Business

Abstract The halo effect in business is a kind of a cognitive bias, which is created as a result of the customer’s tendency to perceive brands, companies, or products relying on the overall impression. The effect appears when the rater develops a holistic opinion before performing a detailed analysis. As...

Music During the Vietnam War: An Intangible Weapon

American music during the 1960s decade was often associated with the combat zone and the military. Songs were mirroring the nation’s current mood, reflecting common pain, disapproval, and lack of conformity with the political decisions the leaders of the country were taking. Although this music was initially written to express...

The Unmanageable Star Performer: Vijay Case

Defining the Issue: A Star Manager with a Diva Attitude Creating the environment in which employees will be able to not only meet the existing performance standards but also refresh to have an opportunity to reflect on the accomplished goals, get the priorities straight, and set the course for the...

Globalization and Democratization Relationship

Introduction There has been an intense debate on the relationship that exists between democratization and globalization. The debate has been focusing on whether globalization that aims at bringing nations together through structural policies has some credible relationship with democracy. The issue has elicited mixed reactions from various individuals, including policymakers...

The Dorchester and Bulgari Hotels: Service Quality

Introduction The luxury service industry is one of the most competitive sectors in the business world. Players in the luxury service industry, including spas, restaurants, and hotels emphasise the need for delivering services of the highest quality to bolster their competitiveness towards fulfilling clients’ demands and expectations. Businesses that provide...

Wireless Charging Technology’s Evaluation

Scenario This evaluation report addressed to the VP is a critical analysis of the usability of wireless charging technology developed for smart devices. It covers observations, the findings, the major problems identified, and some recommendations for products improvement. The scope of this report is on user experiences of wireless charging...

Organizational Macro-Processes and Effective Management

The effective management of an organization’s macro-processes goes a long way in determining its success. The notable macro-processes that an organization needs to take into consideration include customer relationship management, internal supply chain management, and supplier relationship management. Each of these three macro-processes is important to businesses since they facilitate...

Patients Post Cardiac Arrest Syndrome: Theory of Comfort

Abstract This paper is focused on Kolcaba’s theory of comfort and practice. Its purpose is to consider how it can be applied in practice when working with patients who have the post-cardiac arrest syndrome. The paper is based on five articles that discuss related topics. It gathers trustworthy and reliable...

Borderline Personality Disorder and Childhood Sexual Abuse

Abstract This study investigates the hypothesis that experiencing penetrative childhood sexual abuse causes Borderline Personality Disorder. Previous research indicates that sexual abuse puts children at higher risk of developing Borderline Personality Disorder in Adulthood. Borderline Personality Disorder, or BPD. This disorder is characterized by “a pervasive pattern of impulsivity and...

Parenting: Open Versus Closed Adoption

Abstract The present paper focuses on open adoption as a widely debated social practice, discusses the positive and negative issues connected with open adoption, reflects upon the data and findings of current research on open adoption, and shows that the perspectives of open adoption are attractive and vital to society...

The Cost of Quality

Background information The concept of Cost of Quality (COQ) has been part of the globalised business environment for more than half a century (Rasamanie & Kanapathy 2011). Nonetheless, quality has been part of human existence and has continued to evolve over time (Crandall & Julien 2010). As such, it is...

Stress Effect on Physical and Mental Health

Abstract The paper analyzes the primary effects of stress on human health. The first section of the study outlines the concept of stress as well as estimates its ultimate causes. Moreover, the introductory part of the work refers to work-related factors of anxiety arousal. The body section of this paper...

Cervical Cancer: Pathophysiological Processes

Abstract Cervical cancer is a disease that is frequently observed in women regardless of their geographical location. It is usually characterized by the presence of human papillomavirus in the cervix or genetic changes that may promote the growth of this disease. Cancer cells are not always easy to recognize at...

Math Anxiety, Its Factors and Interventions

Introduction One of the problems that may affect the classroom environment and student achievement (for age 3-6 years) negatively is math anxiety. Math anxiety strongly affects mathematic achievement in all levels of learning. The anxiety is defined as a negative cognition, avoidance behavior, and inadequate and pressured feeling that affects...

Millennials Influence on the Fashion Purchasing Behavior

Abstract The research study attempts to reveal new details about the generation of Millennials and their effect on the purchasing behavior of the fashion industry in the UK. In this instance, the central objectives are to not only discover the buying behavior of Millennials but also propose effective strategies to...

The Link Between Nursing Leadership and Cultural Diversity

Introduction In the sphere of nursing, nurse practitioners, supervisors, and managers are expected to demonstrate developed leadership qualities to complete their tasks, cooperate with colleagues and patients, and promote health care goals effectively. To understand what qualities are associated with good nurse leaders, it is important to focus on studying...

The City of Hialeah: Community and Its Aspects

Introduction This paper is about a Windshield Survey conducted while driving through Hialeah City. The intention was to observe the community and describe its every aspect. The areas of study include the geographical description, economy, transportation, health resources, welfare services, citizen services, and protecting services to evaluate the community. The...

Realism in Today’s International Relations

Introduction Realism is a theory that basis its principle beliefs on self-competiveness. The human nature of self-interest and egoism and lack of international government have led to sphere of power and interest in the international relations. The theory upholds the view that world politics involves sovereign states that compete to...

Transportation and Logistics Influence on Economy

Abstract Transportation and logistics projects may influence a community’s economic objectives in terms of productivity, employment, and even business activities. This study describes the negative impacts of transportation and logistics on the economy of a country. Although transport projects improve the infrastructure of a certain area, they pose negative effects...

Super Nanny Middle East Business and ABCDE Model

Super Nanny Middle East The Super Nanny Middle East is a unique business that is going to transform an industry that has remained unregulated for a very long time. The idea of training nannies and making them better equipped to meet the educational, nutritional, health, physical, and wellness needs of...

Ben Jonson’s Comedy “Volpone”

Abridged Production History The history of British dramaturgy cannot be discussed without mentioning Ben Jonson’s comedy Volpone, as such that represents a particularly high dramaturgic value. In its turn, this can be partially explained by the fact that the themes and motifs, contained in this play, did not only correlate...

Industrial Products Plant’s Quality Assurance

Abstract Hank Kolb is a director–quality assurance at the industrial products plant. He was hired to help the organization but soon realized that the personnel do not believe the quality to be really important for the organization, as they never treat it seriously. Still, Hank wants a challenge, which requires...

World Trade Center Disaster and Anti-Terrorism

Introduction The 9/11 attacks in the United States led to the World Trade Center disaster, which was a major wake-up call for the authorities in the security field of the nation. The disaster influenced the development of the Department of Homeland, which was aimed at enhancing security for the major...

The Hyatt Regency Hotel in Kiev

The Hyatt Regency is a 5 star Hotel situated at the Kiev’s city center. It is adjacent to the most popular historical sites in Ukraine such as Kiev-Pecherska Lavra, Sofiyvskiy Sobor, Statue of Bogdan Khmelnitsky, and the ministry of foreign affairs. Hyatt Regency Kiev is within walking distance of Saint...

Semiotics Influences in Advertisement

Introduction The purpose of the advertisement is to convince and to inform buyers in order to purchase goods and services and to interact with customers into a culture of utility. Ads have adopted the use of semiotics to offer goods and services with meaningful experiences whose main aim is to...

The Ethics of Moving Jobs Overseas

Introduction The global labor market has changed a lot over the years. One of the most notable developments has been outsourcing labor by companies in foreign countries (Budd & Scoville 30). Some organizations choose to take their jobs offshore in a bid to expand their market, get cheap labor, and...

Phonemic Awareness and Children Literacy

Phonemic awareness is the predisposition to the sound configuration of language. Phonemic awareness requires the capacity to spin the concentration of an individual to sounds in verbal language whilst shortly moving away from its implication. For instance, if some children are asked which one is longer between a train and...

Motivation Theories in Society

Introduction Motivation is a psychological factor that drives one to take action towards specific set goal. It ensures that individuals’ behavior is oriented towards that goal. Motivation can therefore qualify as a driving force since it propels one towards achieving the aim. It can also be referred to as an...

Justification for the Use of Military Force

Introduction Military intervention was a feasible alternative for averting external aggression in the past, and it is still the most viable option for fighting global terrorism. Potential military interventions range from defusing terrorist camps to liberating captives. According to Feaver and Gelpi, “military intervention entails launching direct strikes against targets...

Jolly Ranchers Company’s Market Analysis

Executive Summary Jolly Ranchers is a confectionary firm in the United States that operates in a highly competitive industry. In this study, the researcher looked at the marketing mix elements of this company, the market penetration approach it should use, and brand analysis and recommendations. The paper looked at SWOT...

“Out of the Past” Noir Film by Jacques Tourneur

As of today, it became a commonplace assumption among many film-critics that the era of classical Noir films extends from the year 1941, which saw the release of John Huston’s film The Maltese Falcon, to the year 1958, when Orson Welles produced his movie Touch of Evil. Nevertheless, it was...

Picture Exchange Communication Systems for Autists

Introduction As our world has become more modernized, it has positively progressed in the direction of accommodating people with disabilities such as those autism disorders. In combating the impact of autism disorder (that clips the ability of an affected individual to communicate to others), there has been a common use...

Matalan and Topshop as Investment Destinations

Executive summary The aim of this research project was to critically analyse Topshop and Matalan with the view of identifying the firm that is most appropriate for investment by Caifu Investments Ltd. The analysis shows that Matalan is a small firm that is easy to control. On the other hand,...

Supply Chain in FMCG Industry in the Middle East

Introduction The traditional view of supply chain management in the FMCG (Fast Moving Consumer Goods) in the Middle East has significantly changed because of the global financial crisis (Hugos 2011). FMCG companies operating in the Middle East experience fierce competition in the production, distribution and selling of low priced fast...

Gestures and Signed Language Used in Cartoons

Introduction What is language? We all have a notion that a language is a tool of communication or the main purpose of language is to convey information. Arguably, any answer to this question would certainly involve the word communication. We, therefore, consider language as a tool which the main purpose...

McDonald’s Company’ Integration of Marketing Communication

Introduction Organisations deploy different methodologies to communicate their brand to the existing and potential new customers. The complexity of the marketing environment, especially for organisations that operate in a competitive market, calls for the integration of marketing communication (IMC). Keller (2009) defines IMC as the incorporation and harmonising of diverse...

Emotional Abuse of Women by Their Intimate Partners

Abstract Emotional abuse is one type of intimate partner violence experienced mostly by women. This paper discusses the emotional abuse of women by their intimate partner with a focus on some categories of women that have received inadequate attention from researchers. It begins by defining emotional abuse as a form...

The Implication of Information Technology on Marketing Strategy of Healthcare Industry

Abstract The growth of information technology has transformed marketing strategies of most industries. In the healthcare industry, IT has changed the way marketers relate with customers. Information technology has made it easy for the healthcare industry to create brand awareness and enlighten the public on health matters. Many hospitals create...

Stakeholders Views on the Success of Social Marketing Campaigns

Abstract The marketing environment keeps on changing, just like the consumers. Marketing as a discipline and style also changes so as to be in touch with emerging trends. The dynamism of the marketing styles has seen the discipline evolve over the years, from the traditional product marketing concept to societal...

Mental Disorders in Infancy, Childhood, Adolescence

Abstract Statistics on mental disorders show that they tend to prevail in infants, children, and adolescents. More than 2.5 million children in the USA suffer from different kinds of mental disorders and more than 13% are in the risk group (Paul, 2007). Disorders in children and adults are not clearly...

Social Class and Difference in Theatrical Comedies

Class difference is an inevitable constitute of literary work. A drama that reflects the social construct of time is an indispensable source to understand class and societal structure of an era. In an attempt to portray, the world dramatists demonstrated the littlest equations that set the people apart. Most prominent...

Claude McKay’ Novel “Amiable with Big Teeth”

The recently discovered manuscript of Claude McKay titled “Amiable with Big Teeth: A Novel Concerning the Love Affair between the Communists and the Black Sheep of Harlem” provides a rare framework of the ideas, events and world affairs that shaped the Harlem Renaissance after the First World War. In particular,...

The National Australia Bank’ Corporate Governance

Introduction Background Commonly known with its initials ‘NAB’, the National Australia Bank is the largest publicly listed financial institution in Australia. In addition, the company is ranked above 30 in the most profitable institutions in the financial sector in the world (Thompson & Jain 2008). As a financial institution and...

The Copyright Designs and Patents Act 1988 (CDPA)

Introduction A copyright refers to the legal security that is entitled to the owners of an original piece of work against unlawful abuse of their work. A copyright, should serve to satisfy a society’s social goals and values. It should enhance the formation, spread and distribution of data and information...

Environment: Accidents and Catastrophes

Introduction Accidents refer to the events that occur without the involvement of human beings (Kunstler 28). In most cases, accidents are beyond human control and may therefore be considered to be supernatural occurrences. Such unnatural events include earthquakes, storms, landslides and tornados. Death itself is catastrophic and a fate that...

Earthquakes: History and Studies

Summary Earthquakes are sudden and unprecedented movements of the earth’s surface that are caused by the abrupt release of energy into the earth’s crust. The accumulation of this energy and its subsequent release causes seismic waves that lead to dislodgement of underground rocks, causing faults along which earthquakes take place...