The quality of care provided at the Sunlight Hospital in California is currently suffering. As the administrator of Sunlight, it is fairly obvious what has to be done to strengthen the organization, and those improvements are pretty straightforward. The current project aims to enhance the level of care provided to patients and staff members. To bring the quality of treatment at Sunlight Hospital up to a higher standard, it is necessary to determine the metrics that pertain to the quality of care (Tinker, 2018). In addition to determining the criteria used to evaluate quality, a strategy for quality enhancement must also be developed and put into action. Therefore, this paper will explain which aspects of the quality of treatment would make the services more valuable and give Sunlight Hospital an advantage over other hospitals in the area.
For a significant amount of time, providers have been emphasizing the quality of their health care. Care must be beneficial to many patients for it to be considered adequate. Safety, efficacy, patient-centeredness, promptness, and efficiency are the five measurements used to evaluate care. When it comes to safety, executives want to ensure as few injuries as possible (Kruk et al., 2017). Patients are expected to benefit from and recover from the treatment they get; therefore, the level of safety must be proportional to the quality of care that patients receive. Effectiveness is an additional criterion used to evaluate quality. The actual outcomes of care and the number of successes resulting from the execution of specific procedures are taken into account when determining effectiveness.
It is possible to gauge the effectiveness of an operation by how many patients return for additional treatment. Almost all patients who undergo major surgery require a great deal of follow-up treatment. Although some patients may need to return for other surgery-related complications, this should not hinder the procedure’s efficacy (Tinker, 2018). A medical team member could conduct a post-procedure survey to see if the methods were successful. Even if a patient is not aware right away whether or not their surgery was a success, they will almost always feel better than they did before. Patients who have undergone an operation are expected to receive a phone call soon to inquire about any conditional changes or successes they may have had. Checking for efficacy leads to more patient-centered processes and procedures. Healthcare facilities benefit significantly from patient-centered practices. It is easier for people to have a positive experience when they know that their health is a top priority.
My primary objective as an administrator at Sunlight Hospital is to enhance patients’ quality of care by ensuring that they are happy with the services they receive and are getting good value for their money across the entire hospital system. The goal of Sunlight Hospital is to enhance the whole patient experience, hence leading to higher levels of patient satisfaction and an improved operational structure. For improving the method of product development while also concentrating on developing a system that is founded on data and that focuses on the patients as well as the quality of care that is being provided to the patients, which includes clinical care, patient satisfaction, and the patients’ safety (Tinker, 2018). Needs to commit the members of our organization to figure out new and more effective ways to accomplish these aims. Utilizing computerized information technology is one step that can be taken toward improving quality.
A better diagnosis of a patient’s ailment can be made using electronic health records (EHR), which can reduce or prevent medical errors. EHRs can also help identify potential safety hazards and help the organization prevent new occurrences for patients, hopefully leading to better outcomes for patients (Lavoie‐Tremblay et al., 2017). Another approach is to enhance the use of mobile technology for communication. It is challenging to get patients and doctors to talk to one another. Hospitals are wasting billions of dollars because they do not communicate effectively with healthcare providers. To get around the difficulties of hospital communication, the team prioritizes mobility. Increasingly, healthcare companies are considering how mobile technology might improve communication. His goal is to increase patient safety and the efficiency of healthcare providers. Nurses play a critical role in introducing innovative treatment methods and cutting-edge technologies to improve patient care.
While conducting additional research, ensuring that the organization can meet its objectives within its current authority structure is essential. The process of analyzing and articulating the authority of staff members ensures that everyone has a crystal clear grasp of how their personal goals should align with the overarching goals of the business. For instance, a focus on traditional staff and line notions needs to be inverted because the “experts” on the team carry out the most important activity to the objective, whereas the “line” is responsible for providing service. The senior leaders and the chief medical officers make up the organization’s executive leadership team. They hold the most power in the hierarchical structure of the organization.
To promote quality improvement in the organization, executive executives must have dedication and be physically available. Organizational quality is enhanced through the organization’s board of directors. Healthcare organizations are there to protect their patients. Having a board of directors committed to and regularly monitoring the safety measures can help achieve this goal (Tinker, 2018). The board of directors should be involved in the plan’s implementation. Legal Obligations of the Board of Directors The board of directors is legally obligated to improve the quality of care provided to patients. Assuring that the quality program is designed to accomplish the following:
- Monitor the care and services provided to ensure that action poses a risk or harm can be quickly identified.
- Improve existing systems and operations by spotting chances for improvement right away.
- Assuring the patients that improvements are maintained over time is essential.
The decision-making role and the oversight function are two specific cases where the board of directors’ legal obligations arises concerning the duty of care. The investigation, responsible decision-making, and appropriate oversight of the health care organization are the board’s responsibilities as they fulfill their duty of care. The board needs to do a better job of monitoring quality.
Sunlight Hospital benefits from offering high-quality care because it enhances the company’s good name. The more satisfied the patients are with their care and experience, the more likely they are to recommend the hospital to others in need, increasing its market share (Ayers, 2017). It will be easier for Sunlight Hospital to become the preferred hospital in the community if we expand and focus on the quality of our patient interactions. Several factors contribute to the value and competitiveness of high-quality health care. A lack of this feature and value is seen in Sunlight Hospital. Implementing and refining this feature will provide a competitive advantage that other businesses are vying for. The company’s production, the market, and the number of patients enrolled will all benefit from high-quality care, as will the opportunities for employees. Having high-quality care means that the business will run smoothly because the primary purpose of a hospital-like Sunlight is patient satisfaction. Sunlight Hospital has to understand that the patients are the ones that keep us afloat and allow us to grow as a company.
References
Ayers, A. A. (2017). How urgent care cultivates competition in healthcare—the Journal of Urgent Care Medicine.
Kruk, M. E., Kelley, E., Syed, S. B., Tarp, F., Addison, T., & Akachi, Y. (2017). Measuring quality of healthcare services: what is known, and where are the gaps? Bulletin of the World Health Organization, 95(6), 389.
Lavoie‐Tremblay, M., Aubry, M., Cyr, G., Richer, M. C., Fortin‐Verreault, J. F., Fortin, C., & Marchionni, C. (2017). Innovation in health service management: Adoption of project management offices to support major health care transformation. Journal of nursing management, 25(8), 657-665.
Tinker, A. (2018). The Top Seven Healthcare Outcome Measures and Three Measurement Essentials.