Religious healthcare core functions evaluation
For the religious healthcare segment to thoroughly understand and evaluate its performance in the healthcare sector and thus strive to make improvements, it is imperative to assess the core functions such as healthcare divisions. To begin with, an element of measuring performance outcomes should be well designed. Designation of performance evaluation by the healthcare facility is crucial in understanding its position in the provision of health services within Middleville. Owing to the continual discharge of health care services, there is a direct link and response from its clientele, which might be either positive or negative and thus a mechanism for understanding performance measurement should be well designed. Secondly, there is a need to put into consideration how effective their system functions. For instance, understanding the efficiency of the system will be essential in measuring the organization’s strategic performance. For a successful organization, evaluation of its system should reflect an effective and efficient functioning system. Therefore, evaluation of the effectiveness of a system forms a core function of any organization that is keen on improving service delivery (Cohen & Cesta, 2005).
The third most important factor that should be prioritized should be the organization’s sources as well as technical assistance and consultation.
Strategic performance should reflect demand in an organization in matters of consultation and other suitable assistance. This will reflect how Religious healthcare is committed to the provision of quality service to its clients in Middleville. In addition, technical assistance and consultation reflect an organization’s willingness to gather information and thus make improvements in its service delivery.
Fourthly, Cohen and Cesta (2005) posit that information reporting is vital for decision making. When undertaking planning, information is crucial for the final decision-making process. Regular reporting ensures that there is adequate information available for decision-making processes. As a matter of fact, in an event whereby there is a serious gap in the flow of information in an organization, the functional system of the very organization will be grossly affected. In any case, regular examination of reporting systems should reflect importance in information reporting. Hence, there should be an evaluation of the existence of regular information reporting. Lastly, it is essential for religious healthcare to always carry out regular research studies into the nature and quality of services being offered. Its methods of data collection, as well as analysis, should be distinct and exhaustive of all sources of available information. Moreover, the subsequent analysis should also be highly comprehensive to correctly decipher its level of service provision in the healthcare sector in Middleville. Needless to say, regular research studies into the nature and quality of its service provision using effective data collection methods is another core function of evaluation in religious healthcare.
Key performance dimensions
For religious healthcare to ascertain whether it is providing the best healthcare services in Middleville, there is a need to put into consideration all its key performance dimensions. To begin with, the organization must guarantee the safety of both patients and workers in the institution. Ion of the facility bearing in mind that patients the healthcare employees are key stakeholders who should be safeguarded at all costs This requirement should be violated or ignored at any given time during the operation of the religious healthcare organization. This is extremely important for sustaining customer trust and employee confidence within the institution. Attaining patient and employee trust from guaranteed safety from injury or any form of harassment will be vital in directing religious healthcare to be a market leader in the provision of healthcare services in Middleville.
Secondly, Cohen and Cesta (2005) argue that the provision of healthcare services should assume a patient-centered approach. For instance, utmost respect should be accorded to patients as individuals regarding their values to show them that they highly deserve the service provided. There should be an accompaniment of emotional support from internal staff to patients so that the latter feel comfortable while at the center of treatment. This level of comfort for patients at the healthcare facility can also be boosted by offering guidance and counseling services for needy cases. Additionally, should also be a customer communication and feedback mechanism. The latter ought to be given a high priority since customer needs can only be understood after effective communication and understanding.
Thirdly, the provision of healthcare services by the religious healthcare organization should also seek ways and means of prioritizing equitability. To provide effective healthcare service at Middleville, religious healthcare should insist on the provision of service without discrimination based on gender, race, social status, or any other external factor. This policy will greatly improve its internal and public image within the location and thus earn it a top position in health service provision. Moreover, strict administrative measures should be put in place to ensure curbing all occurrences related to situations that would compromise equitability.
Evaluating nursing performance in the emergency room
Nursing performance in emergency rooms is critical in measuring organizational strategic performance. To critically evaluate nursing performance in the emergency room, the religious healthcare organization ought to fully consider a multi-dimensional approach. To begin with, nurses should be evaluated according to response times. Since the emergency room admits patients who need immediate medical attention, nurse responses are critical in the determination of first aid and immediate medical scheduling. This can only be possible with immediate nurse response times. Immediate response implies efficiency in saving lives in the emergency rooms (Teleki 2006).
The second dimension of nursing evaluation in the emergency rooms should consider nurse readiness as well as availability. The level at which nurses are ready to offer services during emergencies is largely determined by their presence and dedication to attending patients in the emergency room. Readiness should be indicated by several successful readiness that any given nurse has exhibited and the number of attendances that a nurse records during any one specified occasion. This is quite special when nurses become aware of this dimension of evaluation. Furthermore, commitment to patient attention is likely to increase when such measurement of evaluation is firmly put in place (Cohen & Cesta, 2005).
Steps in managing specific patient groups
To understand how to manage specific patient groups, it is of great importance that their needs and demands be understood. This implies that the religious healthcare organization should go deeper into understanding these needs and demands. For this to be possible, regular patient reviews should be conducted in the health center, especially in all wards to ascertain specific patient groups’ needs and demands. These reviews should largely center on their principal diagnoses at the time of patient discharge. Doing so will greatly improve the attention of special needs and thus become an important step in managing specific patient groups.
The next step should focus on the assignment of specialties and specific attendants to handle the kind of needs and demands identified in the first step. This will ensure that special needs will be attended to especially by selected medical attendants and such attention will improve need attention at the healthcare center. Specific attention assignments to specific needs will create an image of responsibility within the organization and thus lead to the catering of specific patient groups.
Strategies to enhance the public image and thus improve market share
Image is a selling agent of any company or organization since it represents what an organization is all about. The image thus plays a vital role in securing public confidence and hence is considered a winning marketing strategy for many organizations. Therefore for Religious Healthcare to deploy marketing strategy tactics aimed at improving market share, representation of image should be considered as critical. In this light, the presence of positive or high-performance reports to public media should be taken as a strong selling point for the organization. Insisting on showing positivity to the public will automatically increase public confidence and create the perception of more investments in the organization. This will thus lead to the achievement of consumer confidence and draw more investors, increasing its market share in the healthcare sector.
Secondly, there is a need to emphasize strict ethical values within Religious healthcare for the improvement of public image. To achieve more customer confidence, safety and high value of consumer treatment should be given a lot of emphases. Follow-ups should be done as regards customer health after medical attention at the healthcare center. This will boost customer trust in the organization and lead to the acquisition of more customers thus enhancing its public image. Once the public image has been enhanced, there is automatic interest arousal from investors. The attraction of investor attention will lead to inquiries into investment options within the organization, with subsequent immediate investments, and thus lead to improvement in market share. Technology-based data collection strategies suitable for religious healthcare
To keep track of performance, auditing is of great value and thus data collection is necessary for evaluation purposes. Owing to changes in duty handling dimensions in the business world, technology has made it easier for organizations to handle specific duties quickly and accurately. In this regard, Religious healthcare should deploy technology in collecting data for auditing reasons. One of the strategies that should be employed on data collection as regards technology is “automated compliance assessments systems” (Pardy & Andrews, 2010). This is a system-based technology that regularly generates data necessary for the evaluation of quality and efficiency. This method is highly efficient, fast, reduces chances of errors, and thus highly fosters quality improvement. This technology is found in applications such as Stetson and CS Stars (Pardy & Andrews, 2010).
Another technology strategy that should be deployed by religious healthcare is custom reporting for the sake of auditing. This nature of data collection is primarily meant for the evaluation of requirement compliance and best practices within the religious healthcare organization. These technologies present an effective evaluation strategy for occasional data collection for evaluation purposes regarding the auditing process. This technology is also available in CS Stars and Aon Safetylogic (Pardy & Andrews, 2010).
References
Cohen, E. L. & Cesta, Toni G. (2005). Nursing case management: from essentials to advanced practice applications. St. Louis: Elsevier Mosby.
Pardy, W. & Andrews, T. (2010). Integrated management systems: leading strategies and solutions. Lanham: Government Institutes.
Teleki, S. S. (2006). Research colloquium on workers’ compensation medical benefit delivery and return to work. Santa Monica: Rand.