Introduction
The three companies selected that use information systems include Walmart, Netflix, and Apple. At first, Apple used the supplier information system (SIM). The SIM is a database system deployed by the organization to collect, store, assess, and control its supplier data in a unionized locality (Reardon et al. 2021, 1247). Self-service onboarding, account administration, and information management may be performed by suppliers using SIM systems that are integrated into an online portal (Rainer and Brad 2021). Various approaches to managing suppliers exist, each with its merits and disadvantages. The supplier and the entity should work together professionally to ensure adequate undertakings.
Supplier Information Systems of Walmart, Netflix, and Apple
There are several ways in which Apple utilizes the system. The company maintains a Supplier Information Database to aid in searching for the finest suppliers to work with. Once a customer has signed up for SID, Apple will contact them to explore possibilities if there appears to be a need for the products or services provided by the vendors and enter into the discussion. Strategic sourcing may save money by managing supplier data effectively. Good supplier data helps the firm maintain and evaluate its supplier records while enhancing and optimizing its connection with its suppliers (Reardon et al. 2021, 1247). However, there are reasons why the company is mandated to install the SIM system. Many departments in a business have access to information on suppliers because of their importance. After deploying this system, the company will have a synthesized perception of vendor data, process status, and interactions.
On the contrary, Netflix deploys a customer relationship management (CRM) information system. The fundamental objective of a CRM is to trace all interactions between a firm’s clients and potential customers. Employing them may have several advantages for businesses, including increased customer satisfaction and earnings (Anshari et al. 2019, 99). There is an interesting way how Netflix utilizes the system. In order to better serve its customers, Netflix makes use of customer relationship management (CRM) software. For a CRM to work, the company must understand clients and their preferences. The data is stored in a data stockroom prior to being refined by the CRM system. CRM solutions should be designed and executed to put back adverse relationships with good ones in the workplace. As part of its overall CRM strategy, Netflix makes use of an intelligent agent that was designed expressly for the corporation. Artificial intelligence software that gives assistance or performs on the user’s behalf may be deployed when executing computer-associated activities (Anshari et al. 2019, 99). Netflix needs to install CRM to allow it to provide better services to consumers and strengthen the positive connection that exists between them.
Lastly, Walmart utilizes an electronic data interchange (EDI) system during its product acquisition process. The EDI system allows for the transmission and reception of data via the internet. Suppliers can monitor the success of their goods using this way. With electronic data interchange, trading partners trade commercial digital documents from one internet device to another, allowing them to conduct business more efficiently (Reardon et al. 2021, 1247). There is a unique way grounded on how Walmart uses the EDI system. Scanners in the system read UPC bar codes on containers and labels, which are incorporated and act as ‘eyes.’ Each piece of information is recorded into an understandable database for the local Walmart manager (Rainer and Brad 2021). Finally, there are reasons why Walmart requires installing the EDI system. Electronic data interchange (EDI) is a safe, standardized transmission of standard electronic business documents between business partners through computer-to-computer communication is referred to as electronic data interchange (EDI) (Reardon et al. 2021, 1247). EDI can help your firm save money by speeding up transactions, reducing human mistakes, and reducing costs by automating B2B interactions.
Conclusion
In conclusion, CRM, EDI, and SIM have helped the above-highlighted companies ensure effective delivery of products and services, thus positively impacting society. The technology of the systems has reduced human mistakes, carrying speedy transactions, driving effective interactions leading to customer satisfaction. Apple, Walmart, and Netflix will not have much impact without using the information system.
References
Anshari, Muhammad, Mohammad Nabil Almunawar, Syamimi Ariff Lim, and Abdullah Al-Mudimigh. “Customer relationship management and big data-enabled: Personalization & customization of services.” Applied Computing and Informatics 15, no. 2 (2019): 94-101.
Rainer, R. Kelly, and Brad Prince. Introduction to information systems. John Wiley & Sons, 2021.
Reardon, Thomas, Ben Belton, Lenis Saweda O. Liverpool‐Tasie, Liang Lu, Chandra SR Nuthalapati, Oyinkan Tasie, and David Zilberman. “E‐commerce’s fast‐tracking diffusion and adaptation in developing countries.” Applied Economic Perspectives and Policy 43, no. 4 (2021): 1243-1259.